I'm a fairly experienced (desktop) computer tinkerer and am trying to help a younglady from a local university, with her new laptop dilemma.
In a nutshell, here's the issue:
The laptop will start-up just fine and will go as far as the Windows Xp login screen.
There is however, NO keyboard or touchpad response whatsoever! It is as though they're both disconnected; but, not quiet...
I've induced the laptop to go in "stand-by" mode, from the Windows Xp login window, by togling the tiny display switch, directly under the lcd screen. The unit will wake-up/come out of the stand-by mode, if any key is depressed on the keyboard. This tells me that the keyboard is connected (the fact that bios allows Windows Xp login screen to post also shows me that there is no keyboard error to cause a bios-halt.)
I've of course tried the Fn key approach (though I'm open to more suggestions) and I've tried plugging in a usb mouse etc. (utilizing a number of such devices that I know to be in good working order) and the result is always the same, no response.
This may indeed be a fairly simple issue yet, I have very little experience with laptop repairs and I can't say that I've had such an issue with a desktop unit.
Of course, due to non-responsive touchpad/keyboard problem, I am not able to access the bios itself.
Possibly someone out there has had a similar problem and I would very much appreciate any input, at this stage. Finals are approaching and I'd like to, if possible, get her computer back to her, relatively quickly. For the record, this repair is a freebee.
Thank you very much, in advance.
Cape Girardeau, MO
P.s., the manual of course is of no use and contains very little trouble-shooting info.