Member Avatar for dandimmitt

I just put a new hard drive on the computer and have been having a lot of problems with the cd burner. first it wouldn't burn because it thought there wasn't enough room in memory - it was detecting only the room left on the original harddrive. then it would only burn an image onto the new harddrive from the cd. now it is producing an error about c++(?), and i have to disable the Incd on the startup menu to even get it that far. the cd drive itself does not respond, I can't open it to insert a different cd
This is Nero 5.5 and it seems to be the problem. every since i put the drive in it wantes to burn the image to the drive instead of popping the cd door open to allow insertion of a new cd
Hate to go with a new program since I think most of the new ones won't allow you to copy a copyrighted cd. help
dan

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A few focused steps to try before a full reinstall (echoing ’s troubleshooting and ’s reinstall suggestion): the symptoms described usually point to a driver/packet‑writing or virtual‑drive conflict rather than a mechanical failure. A targeted cleanup and verification sequence will often restore normal burner/tray behavior without reformatting.

Start with a hardware check outside the running OS: boot from a known-good boot CD/USB (Windows setup, BartPE or a Linux Live disk). If the drive fails at BIOS or from boot media, inspect power/data cables, IDE master/slave jumpers (for IDE drives) or try the drive on a different machine or cable. If the drive works outside Windows, the problem is almost certainly software/driver related.

On the software side, remove all packet‑writing and virtual‑drive packages (packet writers, InCD/Roxio/Adaptec components, Daemon Tools/Alcohol, etc.) via Add/Remove Programs, rebooting between removals. If an app won’t uninstall normally, use Safe Mode. After removals, check Device Manager and the Application event log for any C++/runtime fault entries — note the faulting module name and reinstall the matching Microsoft Visual C++ runtime if indicated.

If the optical drive still does not appear, back up the registry or create a System Restore point and inspect the CD/DVD class registry key (GUID {4D36E965-E325-11CE-BFC1-08002BE10318}) for UpperFilters/LowerFilters entries left by packet‑writing drivers; remove only entries that clearly reference those drivers. Finally, reinstall a single, supported burning suite (updated build), update the drive firmware if available, and test with an unprotected disc. If all of the above fails, a clean Windows install is a practical last resort. Respect local copyright law when copying discs.

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Member Avatar for dandimmitt

partial answer to my own question:
it was fighting with the Incd program for access to the burner, so i deselected the incd program in the startup menu.
i had tried to copy a data disk formatted withthe incd program and that was part of the problem. when i finally got the theing to eject from the nreo menu, i rebooted twice and put in a music cd and was able to copy two cd's with no0 problem. As soon as i tried to copy the data disc again, it went completely fluey.

Member Avatar for Catweazle

dandimmitt, I've just had a big battle with a friend's system which was in a similar state to yours. If you are using Windows XP, then I'd suggest the simplest way to sort out the problems is to have the machine formatted and installed fresh again, only this time install Nero instead of Adaptec/Roxio software. Using InCD and the other burning software from that package can cause all sorts of problems, including making your CD drives go 'missing in action'.

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