Member Avatar for joned1

Hello
I am not very computer savvy. I have no sound on my comp. in the device manager there is a yellow exclamation point and error code #10 for my sound driver. Can any one please help me like I am 5 years old?

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  • Latest Post Latest Post by hrishikesh001

Dani AI

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A few focused diagnostics that haven't been covered yet (other members such as , , , and have already pointed toward driver/identification issues). The goal is to separate a hardware fault from an OS/driver/config problem and to collect precise info for the next troubleshooting step.

Try an OS-independent test first: boot a Linux live USB (Ubuntu/Mint or similar) and check sound. If audio works there, the hardware is likely fine and the problem is Windows-side. If it still fails, suspect BIOS/physical or hardware failure. As a quick swap test, use a cheap USB audio adapter or USB headset — if that produces sound, it bypasses the internal audio and narrows the fault to the built-in device.

Check firmware and physical connections: verify the onboard audio is enabled in the BIOS/UEFI; for desktops inspect the front-panel audio cable/header (AC97 vs HD Audio wiring can matter) and try different speaker/headphone cables and ports. For laptops, try compressed-air to clear debris from the jack and test with known-good external speakers.

Gather diagnostic details for targeted help: note the exact audio device/vendor identifiers shown by system info tools, capture any relevant errors logged in Event Viewer, and confirm that the core audio services are running and restart them if needed. Avoid random driver packs — use drivers from the hardware or system maker once you have the exact device ID.

If hardware tests fail (no sound under another OS or USB audio also fails), the audio codec or jack may be faulty—options then are a PCI/PCIe sound card, a USB audio adapter, or manufacturer repair. When asking for more help, provide OS version, motherboard/model, and the hardware IDs or Event Viewer error entries.

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Member Avatar for Belrog

Are you using Windows XP?
Do you still have the CDs that came with your computer?

Member Avatar for joned1

I am using xp and i have the motherboard cd

Member Avatar for cguan_77

is your sound card built in, or you got a separate card, if it is built in, then insert the CD of your mobo, to the cd drive, if a menu pop-up to install the driver then choose the menu to install the driver for your sound card...reboot the system after installing..

Member Avatar for joned1

I tried that and it doesnt work. I tried uninstalling it and then reinstalling it and that still doesnt work. Any other ideas.?

Member Avatar for jbennet

go to windows update and check for driver updates (choose custom not express!)

Member Avatar for caperjack

I tried that and it doesnt work. I tried uninstalling it and then reinstalling it and that still doesnt work. Any other ideas.?

does the yellow ! mark re-apear in device manager ,after you reinstall the drivers

Member Avatar for hrishikesh001

i think u r using Windows XP and assuming that ur sound card is built in ,take the motherboard cd & install the Soundmax correctly.Even then the prob exist then it will be some prob with the soundcard or driver.hope that u came to a soln.

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