Member Avatar for dotty

Hi Guys, i hope you can help me with this problem, my laptop will not shut down i have to put it into hybernation to shut it. Any idea's on whats wrong?

Dotty:'(

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  • Latest Post Latest Post by bobbyraw

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opened the thread with a laptop that will not shut down normally; and began with surface checks. Beyond those basics, focus next on software, drivers and system logs — most persistent "won't shut down" problems come from a service, driver, or power-management component that blocks the OS.

Check Windows event logs (Event Viewer -> System/Application) for entries around the shutdown attempt. Look for messages that name a source or service and note Event IDs (examples that commonly help are 41, 1074, 6008). Those entries show whether the OS tried to shut down and what failed.

From an elevated command prompt, run quick diagnostics and repairs (run as Administrator):

powercfg -requests
powercfg -energy
sfc /scannow

powercfg -requests shows processes preventing power transitions; powercfg -energy creates an HTML report you can inspect for faults; sfc checks core system files. On modern Windows, follow sfc with DISM if corruption persists.

If logs and tools point to nothing, narrow the cause with a clean boot (msconfig) or Safe Mode. Update chipset/power drivers and firmware (BIOS/UEFI) only after backing up data. Temporarily remove external devices and third-party power utilities or antivirus. If software fixes fail and logs implicate hardware (or the power controls themselves), collect the Event Viewer entries and powercfg output before pursuing manufacturer service.

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Member Avatar for Serunson

Check that when you press shutdown the option is not set to Hibernate. Also check the user manual for a hardware shutdown, normally involves pressing and holding down the power button to do a manual hardware shutdown. Hold down the button for around 10 seconds, it may take longer.

Member Avatar for bobbyraw

how are u shutting down the pc is it via the pwr button or the start menu?

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