*Problem: Brand new hard drive (properly installed) isn't being detected by the installation software (or by windows). It is properly installed... It is confirmed as working... It is meant for my computer (computer stats below)... The 8-pin jumper slot has no master or slave modes.
*Component: Western Digital SATA 300, 500GB Hard Drive (16MB Cache 7200 RPM)
*Computer: Dell Dimension E-310, P4 2.8, 2gig RAM, Windows XP, Original Hard Drive is a Western Digital 80GB and 512 RAM
*Background Info: Installation software is Data Lifeguard. The hard drive was ordered directly from Dell, who had my computer on record and was sure to order compatible components when I ordered the HD and three other components. I have searched many websites in the past five hours and have found nothing helpful (including Dell and Western Digital). I have rechecked my physical installation multiple times.
This seems like the most helpful website so I am posting here. Before asking for help, I have tried every route except calling the Dell 24 hour helpline, which I am about to do.
Thank you for reading my puzzle. I hope that you can help.