Member Avatar for owok2002

Earlier last year, I bought the Acer Aspire E-16 START with a windows 8 operating system, I was using the lastest Kapersky 2015 which worked perfectly with the OS, Ever since I upgraded to windows 10 OS via the internet , Old files of Kapersky application were not executable, Luckily, I still have the Kapersky driver CD, I tried to redownload the set up but it fails when running, I tried on several occasions but Kapersky won't work on my Windows 10 OS. Presently I don't have any antivirus,I know Kapersky is the best A/V out there. Please guys do advise if you have a similar emcounter, any new update from Microsoft?

  • 2 Contributors
  • 1 Reply
  • 445 Views
  • 10 Hours Discussion Span
  • Latest Post Latest Post by Itsdigger

Dani AI

Generated

Short answer: this is a common result of an in-place upgrade — older 2015 Kaspersky builds needed a Windows‑10–compatible update, and leftover Kaspersky files or drivers can block a reinstall after the upgrade. described the exact symptom (installer won’t run) and pointed to vendor guidance; the practical fix is to back up your activation info, remove the old product completely, then install the current Kaspersky build in a clean state. (kaspersky.com)

Immediate steps to try now: record your activation code (or connect the product to your My Kaspersky account), export settings if you care about them, and create a Windows restore point. Attempt a normal uninstall from Control Panel -> Programs and Features; if that fails use Kaspersky’s official removal utility (kavremover) — note the tool removes license data and settings, so save the activation code first. Kaspersky kavremover. (support.kaspersky.com)

After a clean removal: fully update Windows and drivers, then download the latest Kaspersky installer (do not rely on the old CD). Install while signed in to an administrator account and — to avoid interference from other software — perform the install in a clean‑boot environment (msconfig) or after disabling other security suites; Microsoft explicitly warns that third‑party AV can block upgrades/installs and a clean boot helps isolate conflicts. If the installer reports an error, Kaspersky’s troubleshooting steps start with removing remnants and retrying with the latest package. (support.microsoft.com)

If problems persist: collect the Kaspersky installation report (the installer saves one on error), run sfc /scannow, check Windows Update, and then contact Kaspersky support with the report. As a fallback, consider a different reputable AV if you can’t get a clean install. The safe sequence — back up your key, remove remnants, reinstall latest build in clean boot — resolves this class of upgrade problems in almost all cases.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.