Hi to all;
I have been a PC user/technician since they came on the market way back when. I recently landed a job where I have to support MACs now...and I must say the learning curve is steep. Now, to my problem...the MAC I am having a problem with is a G5 running MAC OS X. When I try to add a printer using the Printer Setup Utility I get the following error message: "The application Printer Setup Utility quit unexpectedly". This error appears after I have done the following:
1. Launched Printer Setup Utility.
2. Select "IP" printing.
3. Filled in all info required, such as IP address.
Then in the lower box where print drivers are selected I choose "Other" and that's when the error appears. Here is what I have tried to fix it:
1. Reset the printer queues from within Printer Setup Utility.
2. Created another user and tried to add printers from that profile, no luck, same error message.
I was going to run the Disk Utility to repair permissions but I was advised by another tech to run a manufacturer's test on the hard drive because he believes the hard drive is failing. The hard drive was replaced on this MAC about 3 months ago...so I am reluctant to believe that. If someone out there can help me out it would be very much appreciated.