Member Avatar for ORDEROFSHADOW

Well Were Do I Start I Got A E-mail From Aol About 2 Months Ago Saying That They Were Changing Servers But This Would Not Effect My Connection But Ever Since Then Im Not Getting Over 150kbs Im Ment To Be Getting Up To 8mb ,they Say I Im Getting 8mb And Its Everyones Fault But Theres, Bt Have Checked Their End And Said Everythings Ok From Them ,all My Equipment Is Fine And Has Been Tested On A Friends Line And Works 100% ,has Anyone Else Had A Problem Like This With Aol ??

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  • Latest Post Latest Post by Salim9

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This thread looks like a classic split between a local problem and an ISP/line problem. reports the slowdown started after an AOL server migration and that a known-good PC on the same line also shows poor speeds, so local PC-level fixes suggested by didn’t resolve it. ’s comment about many affected users suggests the change could have been on AOL’s side. Before switching provider (as suggested), gather objective data to prove the fault and push the ISP to act.

Collect these DSL/modem statistics and test results and save them (copy/paste or screenshots):

  • Downstream and upstream sync rate (kbps/Mbps)
  • SNR margin (dB) and line attenuation (dB)
  • CRC/HEC or error counters and connection uptime
  • Reproduce speed tests to multiple servers at different times and note time-of-day

Run simple network checks and save outputs so support can see them:

ping -n 20 8.8.8.8
tracert <speedtest-server-or-target>

What to look for: rapidly rising CRC errors or a very low SNR margin point to line noise/copper problems; stable sync at the advertised rate but very low throughput suggests congestion or shaping/peering problems on the ISP/backhaul side.

When contacting AOL support, give concise evidence: sync rate, SNR, attenuation, error counts, sample speedtest results (server + timestamps) and traceroute output. Ask them to (a) show the DSLAM sync/profile they see, (b) run a remote line test, and (c) check backhaul/peering for congestion. If they insist everything is fine, insist on escalation to the wholesale provider/Openreach and request an engineer visit. If escalation fails after documentation, then consider changing provider.

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Member Avatar for DenisOxon

Have you tried following

1) switched off your router/modem/etc, whatever you are connecting to AOL with ? If not leave off for 10 minutes before switching on.

2) checked with AOL that username and password have changed ?

3) checked for viruses, spyware, etc on your pc ?

Denis

Member Avatar for ORDEROFSHADOW

done all that even tried a friends pc on my line and his is mega slow too ,just about ready to crack up :(

Member Avatar for caperjack

has Anyone Else Had A Problem Like This With Aol ??

yeah ,thousands of people, that why they switched IPS's

Member Avatar for Salim9

Since you have tried almost everything that could have solved it ... thus i think there is no problem on ur end ... i ll just u just change to some other service provider.

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