Member Avatar for RoyD

I reinstalled Windows XP with SP2 and everything works perfect, except I can not get Print Shop 20 Deluxe to install correct. I had this program installed on this computer before and did not have a problem. I installed it on my other computer to make sure the disc was ok, and it works perfect on the other computer. When I install the program it appears that everything installs fine, however when I click the program shortcut icon on the desktop, or open it through the Start – Programs menu it tries to run another install series. When I click the icon I get a message that says, “Please wait while windows configures print shop”. The next message I get says, “The feature you are trying to use is on a CD, insert and click ok”. If I put the CD back in the drive and click OK, I get a message that says, “Please wait while windows configures print shop. Then the Print Shop Logo pops up and stays on the desktop. After that nothing else runs until I stop the program from running. Any suggestions? Thanks.

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  • Latest Post Latest Post by craigb46

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This is the classic Windows‑Installer “advertised feature / repair on first use” behavior: when an app is launched Windows Installer notices a missing component and tries to repair/install it, then prompts for the original source (CD or network) because the cached MSI or source path is gone or invalid. (doczz.net)

Try these targeted steps (safer than a full drive wipe) in order:

  1. Run Microsoft’s Program Install and Uninstall troubleshooter to remove the broken installer registration for Print Shop (it replaces the old MSICUU tool). Download and run it, choose “Uninstalling” or “Not listed”, and let it clear the corrupted product entry. (support.microsoft.com)

  2. Re-register the Windows Installer service (close programs, open a command prompt as admin, run the two commands below, then reboot):

msiexec /unregister
msiexec /regserver
net start msiserver

This refreshes the installer service and often stops the loop. (support.microsoft.com)

  1. If the prompt persists, enable verbose MSI logging, reproduce the problem, and inspect the MSI*.log files in %TEMP% to see which package or LastUsedSource is failing. Add the registry Logging value (voicewarmup) only while troubleshooting, then remove it when finished. (learn.microsoft.com)

  2. If logs or the dialog name point to a missing cached MSI, restore the original MSI: point the dialog to the copied CD folder, recache the file into C:\Windows\Installer, or use the FixMissingMSI approach described by Microsoft to recover missing installer cache entries. That resolves the “insert CD” repair loop without reformatting. (learn.microsoft.com)

Note: ’s clean-install solved the problem by removing leftover state, and correctly called out that very old apps may require legacy .NET runtimes — .NET versions can run side‑by‑side, so check Print Shop’s requirements before removing newer frameworks. (learn.microsoft.com)

Back up the registry before edits, turn off verbose logging when done, and only resort to a full OS reinstall if targeted cleanup and recaching can’t be achieved.

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Member Avatar for craigb46

I reinstalled Windows XP with SP2 and everything works perfect, except I can not get Print Shop 20 Deluxe to install correct. I had this program installed on this computer before and did not have a problem. I installed it on my other computer to make sure the disc was ok, and it works perfect on the other computer. When I install the program it appears that everything installs fine, however when I click the program shortcut icon on the desktop, or open it through the Start – Programs menu it tries to run another install series. When I click the icon I get a message that says, “Please wait while windows configures print shop”. The next message I get says, “The feature you are trying to use is on a CD, insert and click ok”. If I put the CD back in the drive and click OK, I get a message that says, “Please wait while windows configures print shop. Then the Print Shop Logo pops up and stays on the desktop. After that nothing else runs until I stop the program from running. Any suggestions? Thanks.

I have the same problem. Did you ever get a solution?

Craig

Member Avatar for craigb46

I have the same problem. Did you ever get a solution?

Craig

Member Avatar for RoyD

Craig,

I did find a solution, however you may not like what I had to do. You probably know that when you reload an Operating System over your old system, it does not totally format the hard drive and there are a lot of files left on the drive. Apparently something that was left would not allow the Print program to load properly. I removed the hard drive from the computer and put it in an external drive case and connected it to another computer with a USB cable. I then did a complete format of the drive and reinstalled it in the original computer. I then loaded the Operating System on a clean drive. After I did that everything loaded without a problem. If you have more questions you can e-mail me direct at . Be sure to put a “dot” between bama and 2.

Roy

Member Avatar for craigb46

The problem for me turned out to be Microsoft.net framework. It looks like this software will only run on 1.1 version. As soon as I removed all the updates and newer versions and reinstalled v. 1.1 the software ran fine.

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