Member Avatar for arnguy

Hi everyone,

I have a Toshiba laptop Satellite A65-S1062 System Unit Model #PSA60U-01W015. It came pre-loaded with Windows XP Home Edition. The other evening I shut it off. The next day I tried to boot up and the first window says Windows XP with that bar that indicates it is loading. Then the next window has two dark blue bands at the top and bottom with light blue one in the middle. It shows the Microsoft logo and says Windows XP----but that is it. There is no status bar and no Desktop. I cannot continue from there. Does anyone have any idea as to what the problem might be and how to fix it?

Arnguy

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  • Latest Post Latest Post by Member #779048

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A quick, practical addendum based on the replies here: got a full factory restore working with the original Toshiba recovery disc, and responders correctly suggested checking memory, Safe Mode and a repair install (, , ). The separate case from — an explicit "NTLDR is missing" after wiping the drive — needs a different, targeted approach because that error means the XP boot loader files are not being found.

First, quick non-destructive checks: remove any USB sticks, SD cards or external drives and confirm BIOS boot order puts the internal hard drive first. A card left in a reader or a bad USB stick is a very common cause of "NTLDR is missing." Also try swapping the RAM sticks back to basics (one module at a time) if the system behaves oddly.

If the drive is still present and you have a Windows XP install CD (not the Toshiba factory restore CD), use the Recovery Console to repair the boot files and file system. Typical sequence (replace D: with your CD-ROM drive letter):

chkdsk /r
fixboot
fixmbr
bootcfg /rebuild
D:
cd i386
copy ntldr C:\
copy ntdetect.com C:\

Run chkdsk /r first, then fixboot/fixmbr and bootcfg /rebuild. Copying ntldr and ntdetect.com from the XP CD to C:\ often clears the error when the files were deleted or corrupted.

If you do not have an XP CD, or these steps fail, image the drive or copy off important files with a Linux live CD or USB rescue environment before attempting a factory restore (factory restores wipe user data). If the drive shows SMART warnings or repeated errors, consider replacing the HDD first.

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All 8 Replies

Member Avatar for UrbanKhoja

Good Evening, and welcome to Daniweb!

Have you tried reseating the memory?
Or perhaps trying just one in at a time?

Have you ever had this sort of issue before or any related issues with this system?

Dazza :cool:

Member Avatar for hughv

Can you boot to Safe mode?
If so, try a System Restore.

Member Avatar for arnguy

Good Evening, and welcome to Daniweb!

Have you tried reseating the memory?
Or perhaps trying just one in at a time?

Have you ever had this sort of issue before or any related issues with this system?

Dazza :cool:

No. I have not done that.

arnguy

Member Avatar for arnguy

Can you boot to Safe mode?
If so, try a System Restore.

I did try to boot in the Safe mode, but it still would not boot up.

arnguy

Member Avatar for hughv

You should try a system repair:

Member Avatar for l0ki

YEs a system repair is the best way to go but fist make sure that you hardware is fine(hdd and memory) before,otherwise you might just end up doing it all over again and again!

Member Avatar for arnguy

Just wanted to thank you guys for the suggestions. Fortunately, I was able to locate the Recovery Disk that cam with the laptop purchased 4 years ago. I had mislaid it----and it did work. The Desktop was brought back to the Factory Settings and it has been working just fine. Thanks again.

Arnguy

Member Avatar for Member #779048

Help!!! I have a Toshiba satetllite A65 S1065. I was going to give it to a friend so I wiped off my stuff and now it says that the NTLDR is missing. I used the ercovery CD that came with the computer but it still has the same message. What do I do now?

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