Member Avatar for Tgeo888

I have a zune and an iriver clix mp3 players. When I plug the zune in, it is detected by windows which attempts to install device driver software (and always fails) but it is not detected by the actual zune software itself. Also, it does not show up in "Computer" (as a drive or mp3 player). The above also happens with the iriver.

Some other information:

  • I've plugged in an ipod nano, and that was detected by itunes and works fine
  • I uninstalled every mp3 software (itunes, zune, etc.) and reinstalled over 10 times. (As well as restarting the mp3 players and the computer).
  • I've been googling this for about 2 weeks and have found no pertinent information
  • When I go into device manager, the zune (or clix) always has a yellow "!" next to it and has a code 10 (This device cannot start).
  • Also in device manager I have a yellow "!" next to the microsoft wpd filesystem volume driver which also has a code 10. (Don't know if this is relevant or not).
  • I've tried different USB ports

Thats all I can think of at the moment, so if you have any questions about anything, please feel free to ask...

Any help I can get will be appreciated :)

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  • Latest Post Latest Post by jeffhyde

Dani AI

Generated

Short expert summary and a focused checklist tied to the thread: the Device Manager Code 10 on the “Microsoft WPD FileSystem Volume Driver” (the Portable Device/WPD stack that handles MTP devices) usually points to a driver or service problem in Windows rather than a bad player. described exactly that symptom; reports a similar iRiver issue; and was correct to flag driver problems. Use the following targeted, stepwise checks in order (save a system restore point or full backup first).

High-level causes to keep in mind: Code 10 means “this device cannot start” and is usually a driver/startup failure that Device Manager can’t map to a nicer message. Many players (including Zune/iRiver models of that era) use Media Transfer Protocol (MTP) and rely on the Windows Portable Device stack rather than appearing as a drive letter. (support.microsoft.com)

Practical steps (do them in order):

  1. Close sync clients, unplug players. In Device Manager enable “Show hidden devices”, uninstall the Zune/iRiver entries and the Microsoft WPD FileSystem Volume Driver—choose “delete driver software” if offered—then Action → Scan for hardware changes (or reboot and replug). This uninstall/reinstall of the WPD node frequently clears the Code 10 state. (learn.microsoft.com)

  2. If that fails, uninstall every item under Universal Serial Bus controllers (Host Controllers / Root Hubs), reboot so Windows reinstalls them, and then try the player again. Also install the latest chipset/USB drivers from the PC or motherboard vendor (Windows’ generic USB stack can fail without correct chipset drivers). (learn.microsoft.com)

  3. Verify the Portable Device Enumerator Service (WPDBusEnum) isn’t disabled—set it to Manual/demand start and start it. To run the hardware troubleshooter and (if needed) start the service from an elevated prompt use: 

msdt.exe -id DeviceDiagnostic
sc config WPDBusEnum start= demand
sc start WPDBusEnum

If the device still fails, test it on a known-good PC or use a powered USB hub to rule out a power/port problem. (learn.microsoft.com)

If none of the above works, collect the device instance ID and related Event Log entries before deeper steps (registry UpperFilters/LowerFilters edits or driver-store cleanup) — those are advanced and should be done only after backups and with exact logs to avoid further damage.

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Member Avatar for Tgeo888

So its been a week; I guess this means no one has an answer for me?

Anyone have any ideas where I could go to find some answers at least?

Member Avatar for fmurrihy

DaniWeb Forum Index > Hardware and Software > Microsoft Windows > Windows Vista and...
Mp3 Players Not Being Detected (Zune, iRiver Clix)

I also have an iriver H120D mp3 player. And there were no drivers in Windows 7. At present my H120D player is not working.

Fmurrihy

Member Avatar for caperjack

DaniWeb Forum Index > Hardware and Software > Microsoft Windows > Windows Vista and...
Mp3 Players Not Being Detected (Zune, iRiver Clix)

I also have an iriver H120D mp3 player. And there were no drivers in Windows 7. At present my H120D player is not working.

Fmurrihy

for get it

Edited by caperjack because: n/a
Member Avatar for jeffhyde

Sounds like you need the correct drivers installed.

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