Member Avatar for clementine

Hi,

After my PC was repaired due to a power failure. For some reasons, the antivrus software (Trend Micro's Internet Security) does not automatically restart itself. Usually, the icon would be at the taskbar, now it's missing and I have to manually find the icon under my Start - Program folder to activate it.

Can anyone help?

Thanks!

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This thread documents a common Windows Me symptom after an unexpected power cut: the antivirus GUI/notification icon disappears even though the product itself can still be launched. The disable/re-enable startup trick that suggested (and which fixed the problem for ) is a practical first step. ’s pointer to product documentation is also a good reminder to check version‑specific notes before reinstalling.

If the icon comes back but the problem recurs, try these additional checks that weren’t covered above:

  • Verify the program’s auto‑start entries in the registry keys used by Win9x (for example, the HKLM\Software\Microsoft\Windows\CurrentVersion\Run and RunServices locations) and the Start Menu\Programs\Startup folder. Corrupt or partially written entries after a power failure can leave the app installed but not registered to start.
  • Use the product’s built‑in Repair (via the installer/Add‑Remove Programs) before doing a full uninstall — that often re‑registers shell/tray integration while preserving user settings.
  • On Windows Me, use the built‑in registry utilities (ScanReg) to check and restore a recent healthy registry backup if you suspect corruption. Always back up the registry and any important configuration files first.

Preventive notes: keep the AV program and signatures up to date, and consider a small UPS for desktops that suffer frequent outages. If the program appears to be running but no tray icon shows, confirm via Task Manager that the resident process/driver is active, document exact symptoms, and contact Trend Micro support with version and log details if repair steps fail.

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Member Avatar for caperjack

Hi ,I use Norton and not Trend micro ,but im sure there must be something in it settings /or options to set to auto protect or run at startup .

check in Start/Run /MSCONFIG/startup and see if whom ever fixted the computer unchecked it to keep it from running .

Member Avatar for clementine

Hi,

I have followed your instructions. There was a check so it should work. However, it still does not appear at all. Any ideas?

Maybe I just have to delete the software and re-install it (I hate to do it as it will be a hassle).

Thanks.

Hi ,I use Norton and not Trend micro ,but im sure there must be something in it settings /or options to set to auto protect or run at startup .

check in Start/Run /MSCONFIG/startup and see if whom ever fixted the computer unchecked it to keep it from running .

Member Avatar for caperjack

TRy unchecking it reboot computer and go back in a check it again and reboot computer again ,see what happens

Member Avatar for clementine

Thanks for suggesting that. I tried the earlier method suggested by CaperJack again. This time re-booting my PC to try and check and un-check the option. It
worked!!!!

:cheesy:

I don't use Trend Micro either, but when you open it there should be a Management Console or something similar where you can set it to show in the Task Tray. I don't know if this will help, but here is a link to the manual:
http://www.trendmicro.com/ftp/documentation/guides/pcc2005-qsg.pdf

Member Avatar for clementine

It worked the second time round!!! Hooray!!!

Thanks CaperJack!!!

Problem SOLVED. :D

Hi ,I use Norton and not Trend micro ,but im sure there must be something in it settings /or options to set to auto protect or run at startup .

check in Start/Run /MSCONFIG/startup and see if whom ever fixted the computer unchecked it to keep it from running .

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