Member Avatar for kanak3

I had a blue screen error.I reinstalled windows xp home edition on my machine.But internet is not working now.......

  • 3 Contributors
  • 16 Replies
  • 276 Views
  • 12 Hours Discussion Span
  • Latest Post Latest Post by caperjack

Dani AI

Generated

After a fresh Windows XP reinstall the operating system will often show only generic devices in Device Manager. Seeing a FireWire/1394 adapter while Ethernet, wireless and other items appear with yellow marks strongly suggests missing vendor drivers (chipset and NICs), not a Comcast problem. correctly pointed to Device Manager and the Service Tag method for getting the right downloads; the steps below fill in the practical details and common traps.

Use Device Manager to identify unknown devices: My Computer -> Properties -> Hardware -> Device Manager. For each unknown device open Properties -> Details (or look for Hardware Ids) and copy the top string that looks like PCI\VEN####&DEV####. That VEN/DEV pair precisely identifies the card and is what support sites or community helpers need if a Service Tag is not available.

Install drivers in this order: chipset/motherboard INF first (this lets Windows enumerate PCI devices correctly), then network drivers (Ethernet, then wireless), then modem (if used), then audio/video and remaining drivers. Reboot after chipset and after network installs. For wireless, confirm any physical wireless switch or Fn-key is enabled and that XP’s Wireless Zero Configuration service is running (Control Panel -> Administrative Tools -> Services -> Wireless Zero Configuration -> Automatic / Start).

Quick troubleshooting checks: test with a wired Ethernet cable to the modem/router once the NIC driver is installed (power-cycle the cable modem to clear MAC bindings). From a Command Prompt run:

ipconfig /release
ipconfig /renew
ipconfig /all

to verify a DHCP lease, gateway and DNS. If problems persist, capture and post the hardware IDs for the remaining unknown devices so exact drivers can be matched. Note that Windows XP reached end of support on April 8, 2014, so prefer drivers from the laptop maker or original chipset/wireless vendor rather than third‑party driver packs.

Recommended Answers

All 16 Replies

Member Avatar for Broledh

Hello Kanak. Can you please explain in detail what is the exact problem you face? Also, please list the make and model number of your computer as we might need to find the network drivers for it.

-- Broledh

Member Avatar for kanak3

Here is detail Information:
Product Model: Inspiron 6000
Service Tag: 1G5DK91 (DELL /laptop)
when I do modem test it says Modem dose not found in registry.

Member Avatar for caperjack

Here is detail Information:
Product Model: Inspiron 6000
Service Tag: 1G5DK91 (DELL /laptop)
when I do modem test it says Modem dose not found in registry.

then you need to install drivers for the modem

Member Avatar for kanak3

Where I can get that driver...I don't have such a disc or flopy....

Member Avatar for caperjack

Where I can get that driver...I don't have such a disc or flopy....

Dell!
http://support.dell.com/support/downloads/index.aspx
i use the service tag from your other post ,desen have modem drivers but has network drivers ,are you trying to connect to internet via high speed dsl modem .or dialup

Member Avatar for caperjack

Here is detail Information:
Product Model: Inspiron 6000
Service Tag: 1G5DK91 (DELL /laptop)
when I do modem test it says Modem dose not found in registry.

what modem are you refereeing to

Member Avatar for kanak3

I am trying to connect to the internet throght comcast high speed modem

Member Avatar for caperjack

ok, right click on mycomputer,go to properties /hardware/device manager ,and make sure the network adapter is installed ,hit the + by network adapter and see what it says .make sure there are no red or yellow ! marks next to it ,if there is then the drivers aren't install for the network adapter ,then go to dell site to get drivers ,

Member Avatar for caperjack

I am trying to connect to the internet throght comcast high speed modem

how ,wired or wireless

Member Avatar for kanak3

went to my computer/properties /hardware/device manager there are no red or yellow mark, 1394 net adapter is there.
but other devices under the network adapter,it has yellow marks(like ethernet controller,multimedia audio contrller,PCI Device, PCI Modem, Video Controller)

Member Avatar for kanak3

it is wireless

Member Avatar for caperjack

went to my computer/properties /hardware/device manager there are no red or yellow mark, 1394 net adapter is there.
but other devices under the network adapter,it has yellow marks(like ethernet controller,multimedia audio contrller,PCI Device, PCI Modem, Video Controller)

1394 adapter is a firewire adapter ,
you need to go to the dell site i posted above and download and install drivers,for all the devices with the yellow marks ,like sound/video/network adapter ,motherboard chipset and so on ,if you don't know how to do this then take it to someone who does

Member Avatar for kanak3

can u tell me the name of the driver on that site? please

Member Avatar for caperjack

can u tell me the name of the driver on that site? please

no ,sorry you should be able to figure that out,use you service tag on the site i posted and it will list the drivers for you laptop !
i have no way of know what ones are correct if there is more than one to choose from for anyone device ,
the ones with yellow ! are clearly marked as,network adapter / video device /or sound/audio device ,ect ect

Member Avatar for kanak3

Okey I have downloaded all the drivers for sound and video ...Thanks for your help

Member Avatar for caperjack

ok ,now you need the one marked chipset for motherboard drivers ,and the network one for you network adapter ,the broadcom driver .and there are 2 different wireless one so you will have to check with the laptop documentation,should have come with the laptop .or written on the box it came in , to find what one you have . or you will not be able to connect to the internet

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.