Member Avatar for labber

My CD and DVD drives have been missing from My Computer and I'm running WinXP Home Edition. I've gone into the registry, deleted the upper and lower filters, ran various spyware programs. Now I attempted to do a Win XP Repair, went thru all the steps, but when it gets to the setup section, I get an error message:

The File 'asms' on Windows XP Home Edition Service Pack 1 CD is needed
Trying to do a 'repair' re-install of Windows XP Home Edition. I get through the loading of files and into the first installation window of Windows XP (after the 1st restart) and then get the system windows asking for 'The File ASMS on Windows XP Home Edition Service Pack 1 CD is needed. Type the path where the file is located and then click OK/B]'. The text in the path text box is 'GLOBALROOT\DEVICE\CDROM0\I386'. The ASMS file (directory) is in the 1st level directory of I386 on the CD. This is also a valid OEM CD with the Hologram. The system has two CD drives; one is a CD drive and the other is a DVD/CD RW drive.

Now I've tried to the following:
Shift+F10 to enter a command session.

Type: regedit.exe at the prompt.

Highlight the HKEY_LOCAL_MACHINE entry.

Go to the File menu and choose Load Hive.

Then, load %Windir%\System32\Config\System.sav
Give it a short name that you will remember, like "Test".

Then, find this key: (WHEN I TRY TO FIND THIS KEY below, I DON'T HAVE Set1, but I have Set2, and Set3)
HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Delete UPPERFILTERS and LOWERFILTERS keys.

Do the same for ControlSet2 and any other numbered ControlSet keys you see.

Please help....Thanks!!!

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For context: saw the repair-install stop with "The file ASMS on Windows XP Home Edition Service Pack 1 CD is needed" (path shown as GLOBALROOT\DEVICE\CDROM0\I386). Several good suggestions already appear — the hardware check from , the Microsoft KB pointed out by , the Device Manager uninstall idea from and the "press Enter" tip from . Below are a few practical steps that fill gaps not yet covered and that often get a stuck XP repair moving again.

First, verify the installer can actually read the I386 folder by discovering the CD drive letter and copying the files to the hard disk. From the setup screen press Shift+F10 for a command prompt, probe likely drive letters until you find the I386 folder, then copy it locally:

dir d:\i386
dir e:\i386
xcopy d:\i386 c:\i386 /E /H /K

When you confirm C:\I386 contains the files, type C:\I386 into the setup dialog (or paste it and press Enter). Copying to disk avoids transient read errors and lets setup continue even if the optical path is flaky.

Second, when loading the system hive to edit filters you may see ControlSet002/003 instead of "ControlSet1". After loading the hive under a name (for example "Test") open HKLM\Test\Select and note the Current DWORD — that number (1, 2, etc.) tells you which ControlSet00X is active. Export the Class key before removing UpperFilters/LowerFilters. Unload the hive when finished.

Finally, if copying and registry fixes fail check these: try a different XP disc (OEM vs retail and service-pack level can matter), inspect/clean the disc and lens, disconnect any secondary optical drive (or swap the cable/jumper on IDE systems), confirm the BIOS sees the drive, and be aware that SATA/AHCI controllers sometimes need drivers for text-mode setup. Always export registry keys and back up critical data before editing or repairing.

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Member Avatar for haycalmom

Please don't take this the wrong way because I, myself, have a tendency to overlook the simple things.

I had the same problem with the same system. It turned out not to have anything to do with the system. My cd/dvd drive just wasn't working anymore. I bought a new one, stuck it in and had absolutely no problem with the drive or the driver.

Moral of the story: make sure the hardware itself is still working.

Hope this helps--please ignore if you already checked that!!

Member Avatar for labber

No problem, but this same problem occurred on my other computer as well.
So I don't think it's a hardware problem. How can 2 DVD burners and 1 CD burner
all break down at the same time. I think it's caused from a specific program such as
Itunes. Thanks!

Please don't take this the wrong way because I, myself, have a tendency to overlook the simple things.

I had the same problem with the same system. It turned out not to have anything to do with the system. My cd/dvd drive just wasn't working anymore. I bought a new one, stuck it in and had absolutely no problem with the drive or the driver.

Moral of the story: make sure the hardware itself is still working.

Hope this helps--please ignore if you already checked that!!

Member Avatar for labber

I already tried the suggestions from Microsoft and they didn't work.

Thanks!

Member Avatar for comlor

This solution from Microsoft might help you out. Here is the link: http://support.microsoft.com/kb/314060

One thing i have found in the past is just deleted the filters doesn't alway work. Sometimes going to the device manager and right click your drives and select the uninstall option and then delete the filters, reboot. The system will reinstall the drivers and usually redetect the drives no problem.

Have you also checked if the bios see's the drives and/or the system can boot from CD?

Member Avatar for AS400TechWorker

My CD and DVD drives have been missing from My Computer and I'm running WinXP Home Edition. I've gone into the registry, deleted the upper and lower filters, ran various spyware programs. Now I attempted to do a Win XP Repair, went thru all the steps, but when it gets to the setup section, I get an error message:

The File 'asms' on Windows XP Home Edition Service Pack 1 CD is needed
Trying to do a 'repair' re-install of Windows XP Home Edition. I get through the loading of files and into the first installation window of Windows XP (after the 1st restart) and then get the system windows asking for 'The File ASMS on Windows XP Home Edition Service Pack 1 CD is needed. Type the path where the file is located and then click OK/B]'. The text in the path text box is 'GLOBALROOT\DEVICE\CDROM0\I386'. The ASMS file (directory) is in the 1st level directory of I386 on the CD. This is also a valid OEM CD with the Hologram. The system has two CD drives; one is a CD drive and the other is a DVD/CD RW drive.

Now I've tried to the following:
Shift+F10 to enter a command session.

Type: regedit.exe at the prompt.

Highlight the HKEY_LOCAL_MACHINE entry.

Go to the File menu and choose Load Hive.

Then, load %Windir%\System32\Config\System.sav
Give it a short name that you will remember, like "Test".

Then, find this key: (WHEN I TRY TO FIND THIS KEY below, I DON'T HAVE Set1, but I have Set2, and Set3)
HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Delete UPPERFILTERS and LOWERFILTERS keys.

Do the same for ControlSet2 and any other numbered ControlSet keys you see.

Please help....Thanks!!!

I had the exact same problem, couldn't get my CD to read the file from the Win XP Home CD. I found that all I had to do was put in the location where the file was located and instead of clicking with the mouse, push the enter key! It then reads the CD! You will have to do this multiple times for different files before it finally has them all.

AS400TechWorker

Member Avatar for labber

I fixed all the problems already, but thanks!

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