Member Avatar for Polackness

Basically, I was browsing the internet, and next thing I know this Virus Remover 2008 thing pops up and starts saying I have a virus, I ctrl +alt + delete it, and the computer seems fine. I try to uninstall it and next thing I know the blue screen pops up for two seconds and makes my computer restart. I tried going on my Guest account and everything was working fine, but when I switch to my Admin account the blue screen pops up and restarts the computer. (I've managed to get rid of the Virus Remover thing, but the blue screen keeps popping up, any help guys?)

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Dani AI

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Good observations so far from , and . Because the Guest account boots cleanly the problem is almost certainly user-specific (startup item, corrupted profile, or a user-only shell hijack) rather than a global driver failure. The immediate goal is to capture the real stop code, isolate the infected profile, and repair or move your data before any destructive fixes.

Reproduce the BSOD long enough to read the STOP code: reboot and press F8, choose “Disable automatic restart on system failure” (or from Windows go to System -> Advanced -> Startup and Recovery -> Settings and uncheck automatic restart). Note the STOP code and any driver or filename shown. Reboot to Safe Mode (F8) and log in as the built‑in Administrator — that account often appears in Safe Mode on XP and has the rights needed to repair the system.

While in Safe Mode or using the Administrator account:

  • Run a thorough offline scan (use a rescue scanner or an offline antivirus run from Safe Mode/Recovery media).
  • Do a clean boot (msconfig) and disable all non-Microsoft startup entries to see if the crash stops.
  • Check the user Startup folders and Scheduled Tasks for odd entries, and inspect HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon for unusual Shell or Userinit values (wrong values here can run malware at login).
  • Run sfc /scannow and chkdsk /r to repair system files and disk errors.
  • Look in C:\WINDOWS\Minidump (or memory.dmp) for dump files — those contain the driver/filename causing the crash.

If Safe Mode fixes the crash, create a fresh administrator account, back up documents and browser data from the old profile, then delete or recreate the corrupted profile. If you cannot safely clean the machine, copy important files off first (Safe Mode, Live USB, or a USB‑to‑SATA adapter) and consider a repair install or full reinstall as a last resort. Post the exact STOP code and any driver names from the dump for targeted next steps.

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Member Avatar for caperjack

what error message in on the blue screen ,there is a bsod screensver that comes along with some of those trojans ,download and run superantispyware in my signature

Member Avatar for Polackness

Well, the blue screen of death goes by too fast for me to read anything. It just flashes for 1 or 2 seconds, then my computer restarts. And I can't download anything on the guest account. :(

Member Avatar for cguan_77

hi polackness, try to take out your hdd plug it to another computer and scan through that computer...

Member Avatar for Polackness

I scanned it with one of the anti-virus things I already have on my computer, it found one threat and couldn't remove it. :|
I'm also using a lap-top, does it have an HDD thingermajig?

Member Avatar for cguan_77

hi try to use malware bytes, then at Malware bytes menu, go to more tools..then there's the option File Assasin click on run tool then open the file that cannot be remove.. File Assasin should be able to remove that thing... post back the log file also of the malware bytes..
you can download this file at www.malwarebytes.org/

Member Avatar for Polackness

I can't download anything on the guest account. <.<

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