Member Avatar for Stefano Mtangoo

I was having problem with my Computer. It refused to connect via LAN/Ethernet and found due to MS update. I used system restore and connected. Then I updated it and refused dialup connection. I restored again (That why I think of shutting off the Updates). From first Restore, my avast Icon at taskbar became grayed. Do anyone know how to make it normal?? :-O

  • 3 Contributors
  • 4 Replies
  • 126 Views
  • 2 Days Discussion Span
  • Latest Post Latest Post by Stefano Mtangoo

Dani AI

Generated

The gray Avast tray icon usually means the antivirus UI has lost contact with one or more protection components. described that this started after using System Restore and Windows updates; earlier replies from and rightly flagged update/malware angles. Before reinstalling, check a few Windows- and Avast-level items that commonly cause a gray icon when files and registry entries get out of sync.

  • Open Services (Press Win+R, type services.msc) and look for the Avast service entry. If it is stopped, set Startup type to Automatic and start it.
  • Open Task Manager and confirm Avast processes or the Avast UI are running. If the UI is missing while the service is present, launch Avast from the Start menu to re-establish the UI <-> service connection.
  • Verify Windows notification-area settings so the Avast icon isn’t hidden by the OS (taskbar properties -> notification area/customize). A hidden icon can appear as a missing/grey indicator.
  • Use Programs and Features -> Avast -> Change/Repair to run a repair install. System Restore can leave program files and registry entries mismatched; a repair fixes most of those issues without a full uninstall.
  • Check Event Viewer (Windows Logs -> Application/System) for Avast-related errors at the times the icon went gray; the messages can point to service startup failures or permission errors.
  • If a support or logging option is available in the Avast UI, collect logs before making big changes and consult vendor documentation or support channels.

Note: do not assume protection is active just because an icon appears; open the Avast UI to confirm shield status. If these checks don’t resolve the issue, a repair log or vendor support will show whether a deeper reinstall or removal tool is required.

Recommended Answers

All 4 Replies

Member Avatar for Freaktech

I was having problem with my Computer. It refused to connect via LAN/Ethernet and found due to MS update. I used system restore and connected. Then I updated it and refused dialup connection. I restored again (That why I think of shutting off the Updates). From first Restore, my avast Icon at taskbar became grayed. Do anyone know how to make it normal?? :-O

I am not familiar with Avast, but if it's anything like AVG then the grayed out icon would be to the definitions being out of date. This would make since because you did a systems restore. Try updating the avast.

Member Avatar for jivara99

I was having problem with my Computer. It refused to connect via LAN/Ethernet and found due to MS update. I used system restore and connected. Then I updated it and refused dialup connection. I restored again (That why I think of shutting off the Updates). From first Restore, my avast Icon at taskbar became grayed. Do anyone know how to make it normal?? :-O

Dear.

This may be due to A Trojan Virus named Trojan.DNSchanger that changed some DNS setting on your computer. So i suggest Yyou can download some third party Trojan killer to scan the system then kill the virus first.

If you are using some third party security programs such as Norton, McAfee, etc. you can turn the Trojan protect function, then scan to kill the Trojan.

Remove Trojan or viruses
=====================================
1. Download freeware Anti-Malware Remover from

http://www.malwarebytes.org/mbam.php

Let it scan your computer and it well be okai.

Member Avatar for Stefano Mtangoo

I'll try and feedback

Member Avatar for Stefano Mtangoo

I Uninstalled and re-installed Avast and everything went fine

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.