Member Avatar for Budd4u

I am having a problem on my Gateway Notebook and Gateway Desktop PC's, How can I repair a crash error I keep getting an error saying Microsoft windows has shut down the program and will check for a solution to the problem but it never does, How do I repair this both PC's are Brand New running Vista home pro32bit, This is the report I recieved:
OS Version: 6.0.6001.2.
Locale ID: 1033
Additional Information 1: a84c
Additional Information 2: 1be1efe1368a4cae3e4595c73e09b3e3
Additional Information 3: 9758
Additional Information 4: a13971e529817d47540392ca901a4591

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Not only this software is doing this their are several programs.
Thank You In Advance!
"Brian"

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  • Latest Post Latest Post by AdarshN

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As said, that dialog is Windows Error Reporting (WER) telling you a program crashed. The short WER lines you posted are bucket IDs and not the actual cause. To get a useful diagnosis open Event Viewer (Windows Logs -> Application) and find the Error at the crash time. Note the Faulting application name, Faulting module name, and Exception code — these three items usually point to whether it’s a user program, a third‑party driver, or a system file problem. See the Event Logging docs: Event logging docs.

Run basic system repairs next. From an elevated command prompt:

sfc /scannow
chkdsk C: /f /r
msconfig

Use sfc /scannow to fix corrupted system files and chkdsk to check the disk. Use msconfig to perform a clean boot (disable non‑Microsoft services and startup items) to see if third‑party software is involved. Reference for SFC: sfc (System File Checker).

Check hardware and drivers. Run a memory test (bootable MemTest86) and verify the drive SMART status, reseat RAM sticks and test one stick at a time. Update BIOS, chipset, and video drivers from the vendor. If you suspect a driver, Driver Verifier can help identify it, but back up first because it can cause BSODs: and MemTest86.

If problems continue, collect and post the Event Viewer error (faulting module, exception code, timestamp), any minidump or WER files from C:\ProgramData\Microsoft\Windows\WER\ReportArchive, and a short list of recent installs/updates. As suggested, keep all follow‑up info in this thread so helpers can follow the troubleshooting history.

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Member Avatar for cohen

All it's saying is that a program has crashed and if you would like to send the error report to Microsoft.

Also please don't double post, please be patient and wait for someone to reply.

Cohen

Member Avatar for AdarshN

: Please note that the user has posted two DIFFERENT threads, with the same title.

Both do NOT have the same contents, please check.

: Hi there, please give different thread titles to avoid confusion in future, even if it concerns the same computer, OR, you could just add it to to the same topic.

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