Member Avatar for elizabeth06

ok so msn messenger just came out with a new msn messenger 7.0 and when i try to sign in it says i must download the latest version(7.0) BUT when i try to this box pops up during the installation saying 'You do not have the permissions required to install MSN messenger on this computer. Please contact a person who has full permissions on this computer. ummm hello?? this is my computer i'm the only person who uses it! i'm always logged on as administrator. so i tried to log on a new user 'elizabeth' but it pretty much did the same thing. perhaps it has something to do with something corupt in my pc??? oh! and another thing...my internet explorer stopped working a while ago it wouldn't load so i stopped using internet explorer...i have no idea why it suddenly flaked out. :(

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  • Latest Post Latest Post by yul1967

Dani AI

Generated

This error usually means the Messenger installer cannot write files or registry entries even though the account appears to be an administrator. Because reports Internet Explorer also stopped loading, the cause is likely broader than Messenger alone — common culprits are a mis-registered Windows Installer, damaged system files (which can break IE), or interference from security/anti‑malware software. The steps below go from low-risk to more involved so you can avoid unnecessary fixes.

Try these in order:

  • Use the full, standalone Messenger installer (not the tiny web/updater stub) and run it with elevated rights: right‑click → “Run as…” → choose an Administrator account. On XP try the built‑in Administrator or Safe Mode with Networking.
  • Remove any existing Messenger entry via Control Panel → Add/Remove Programs (or Programs and Features). If the uninstaller fails, rename the Messenger folder under Program Files and retry the standalone installer.
  • Do a clean boot (msconfig: disable non‑Microsoft services and startup items) and attempt the install to rule out conflicts.
  • Run up‑to‑date antivirus/anti‑malware scans (as suggested); some malware blocks installs and damages IE components.

From an elevated command prompt, run these commands one at a time, pressing Enter after each, then reboot when SFC finishes:

msiexec /unregister
msiexec /regserver
sfc /scannow

regsvr32 urlmon.dll
regsvr32 mshtml.dll
regsvr32 jscript.dll
regsvr32 vbscript.dll

Advanced checks: inspect Event Viewer → Application for MsiInstaller errors and note any error codes (they point to targeted fixes). If problems persist after malware cleaning and the repair steps above, consider System Restore to a known good point or a Windows repair install. These actions address the installer/permissions symptom and the related IE failures reported by and the upgrade loop mentioned by .

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Member Avatar for caperjack

messenger 7 is only Beta ,you shouldn't have gotten a message to upgrade it yet !
As for IE ,whoes is working right these days .anyway your problem could be viruse/spyware releated ,have a look at the spyware and other nasties section of this fourm .
http://www.daniweb.com/techtalkforums/forum64.html

Member Avatar for yul1967

I get the same message re: not having the right permissions. Problem is, when I try to load my current version of Messenger, it tells me that I HAVE to upgrade, and tries to install 7.0 Beta ("A newer version is available. You must install the newer version in order to continue"). Any clues what's up?

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