Member Avatar for puk

Hi

I just reinstalled windows XP on my alp-t19 packard bell laptop. Now i have no sound at all. iv also ran through the troubleshooting procedures.and a yellow exclamation mark and question mark next to the multimedia audio controller. Please can anyone help me please and tell me where i can find the correct driver. Thank you for your. help

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Thread starter reported a fresh XP reinstall on an ALP-T19 with no sound and a yellow exclamation/question mark on "Multimedia Audio Controller". That marker means Windows sees the device but does not have a usable driver (often shown as "Code 28" or a driver-start failure). Replies from , and correctly point toward getting the correct vendor driver, but here are concrete, reliable steps to identify and install the right driver if the Packard Bell download is missing or unclear.

Steps to identify the exact audio chip:
Open Device Manager (My Computer -> Properties -> Hardware -> Device Manager). Right‑click the unknown "Multimedia Audio Controller" -> Properties -> Details tab -> select "Hardware Ids". Copy the top line that looks like PCI\VEN_XXXX&DEV_YYYY (VEN = vendor, DEV = device). Use those exact VEN/DEV values in a PCI ID database or a web search to identify the chipset maker and model — that tells which driver to download.

Driver-install workflow and checks:

  1. Install motherboard/chipset drivers first (audio often depends on chipset INF files).
  2. Download the audio driver from the chipset maker (Realtek, Conexant, etc.) or the Packard Bell support site if available. Match XP 32/64-bit exactly.
  3. In Device Manager choose Update Driver -> Install from a list -> Have Disk and point to the extracted driver folder, or run the vendor installer. Reboot after install.
  4. If the exclamation remains: uninstall the device (choose to remove driver files if offered), reboot, then reinstall. Also verify BIOS has onboard audio enabled and Services.msc shows "Windows Audio" running and set to Automatic.

Cautions and final tips:
Make a restore point first. Avoid generic driver-updater tools that can install wrong drivers. If the vendor site no longer hosts drivers for legacy XP machines, the VEN/DEV string is the reliable identifier to locate the correct package or a compatible vendor driver.

Recommended Answers

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Member Avatar for hughv

Try the PB site:

Member Avatar for vpswebserver

You need to install the correct driver for your sound card. You can download one from internet.

Member Avatar for caperjack

You need to install the correct driver for your sound card. You can download one from internet.

like in the link HP provided in previous post !

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