Member Avatar for aangotango

When I try to run ACROBAT 9 PRO EXTENDED in 64-bit Windows 7, all features seem to work, but then it just closes itself after 5 seconds or so. If anyone knows of a solution please post.
Thanks so much!

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  • Latest Post Latest Post by anakha6

Dani AI

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-- since you already tried reinstalling (thanks for the suggestion), here are focused, non-reinstall troubleshooting steps that often fix an Acrobat 9 process that opens and then quits quickly on Windows 7 x64.

First, capture the crash details in Event Viewer before changing anything. Run eventvwr.msc, open Windows Logs -> Application, and look for an Error that coincides with the crash. Record the "Faulting application name", "Faulting module name" and the exception code/time. That information is the single most useful diagnostic detail to post when asking for further help.

Try these safe tests in order (back up any files/folders you touch):

  • Test for third‑party plugin trouble: close Acrobat and rename the plug-ins folder (typical path on 64-bit Windows: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins to plug_ins.disabled) and restart Acrobat. If it stays open, a plugin is the cause.
  • Reset the user preferences: close Acrobat and rename the prefs folder C:\Users\<you>\AppData\Roaming\Adobe\Acrobat\9.0 (Acrobat will recreate it). This rules out corrupt user settings.
  • Run Acrobat as Administrator and in Compatibility Mode (right‑click exe -> Properties -> Compatibility) for Vista if needed.
  • Perform a Clean Boot (msconfig -> Services -> hide Microsoft services -> disable third‑party services/startups) to see if another startup program or service forces the quit.
  • Ensure Acrobat 9 has the latest official updates/patches installed using Adobe Updater or Adobe's site.

If none of the above stops the immediate close, post the Event Viewer faulting module and exception code here. That exact pair usually points directly to a conflicting DLL or Windows component. If years have passed since this thread was created, consider moving to a supported Acrobat build — Acrobat 9 is old and may run into compatibility problems on newer systems.

Member Avatar for anakha6

Try uninstalling/ re-installing.

Member Avatar for aangotango

Hi Anakha6,
Thanks for the suggestion. Unfortunately, I tried that 3 times, and it does not resolve the problem.
Any other thoughts?

Member Avatar for anakha6

Hi Anakha6,
Thanks for the suggestion. Unfortunately, I tried that 3 times, and it does not resolve the problem.
Any other thoughts?

Does acrobat have any form of customer support? maybe you could try that.

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