I am new here. I have put a new CPU in my Computer. It is an AMD Athlon 64 X2 4400+. XP and my BIOS recognizes it, but not the 2 nd core. A couple of CPU info utilities state that they see that it is a dual core, but cannot access the 2 nd. One of them (AMD's CPUInfo utility) says that I have to enable it in the OS or BIOS. Well, BIOS isnt the issue. Even though HP does not allow the user to OC or manipulate voltages and fan speed, the BIOS has no enablment or CPU settings. It only reports current thermal and fanspeed.
I have been in contact with HP support for almost a week. I have gotten some steps that have not produced any effect or changes.
They had me do these steps:
"BarJabba, in order to resolve the issue I would request you to follow the steps
Step 1: Start the System Configuration Utility
Click Start, click Run, type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.
Step 2: Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart to restart the computer.
Please provide us some additional information along with the observation so that I can go deep in to the issue for a resolution."
I started to do this and I recieved a error message that stated that access was denied on one of the services that I was asked to disable. I am in an Administrators account. Of course, the support techs are in some other country(India and I think Africa) and I get different techs who don't know English and do not read the previous messages to get up to speed. Very troublesome.
I still rebooted as System Configuration Utility still does it.
In the Boot.ini tab>Advanced, We were trying to reset the /numproc to select th number 2, but, only the number one is in the drop down. I think we did the above steps to see if this would change it. I am not sure, as they still haven't got back to me. I do not know what other steps to take.
I suggested to just edit boot.ini myself and add the /numproc=2 to it and reboot. They haven't responded to that suggestion. I don't think they have read that part.
Any suggestions? What do you think of editing the boot.ini file?
Why does XP not recognize the other core?
I need to set back my original setup/configuration. I am largely unprotected and I need some of the services (I use assitive technologies) I know that when the core is needed that it is used then. But in the info utility it reads both vores and reports it information. Also nTune only sees one of them and can't test the CPU's both cores.
Thank you so much. I know this was a lot to digest.