I'm using Windows 7 (64-bit) on a Dell Inspiron 1750
Spec: Pentium (R) Dual-Core T4300 2.10GHz 4GB RAM

I used firefox 3.6, IE8 and Google Chrome.

Recently my computer has completely frozen. Screen locks, can't do anything. CTRL-ALT-DEL does nothing. All I can do is hold power button down to turn off.

I have updated the BIOS but doesn’t help.

I have uninstalled firefox and chrome and reinstalled them – doesn’t help.

Not sure if there’s a connection but I have also stopped being able to view movies in youtube – I just get the black video screen but it never plays – in all three browsers.

I have run a CHKDSK /r c: And get the following log (below)

Any suggestions?

Level Date and Time Source Event ID Task Category
Information 15/04/2010 11:21:52 Microsoft-Windows-Wininit 1001 None "

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
216064 file records processed.
File verification completed.
225 large file records processed.
0 bad file records processed.
0 EA records processed.
60 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
285412 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
216064 file SDs/SIDs processed.
Cleaning up 515 unused index entries from index $SII of file 0x9.
Cleaning up 515 unused index entries from index $SDH of file 0x9.
Cleaning up 515 unused security descriptors.
CHKDSK is compacting the security descriptor stream
34675 data files processed.
CHKDSK is verifying Usn Journal...
37021752 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
216048 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
25451732 free clusters processed.
Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

297169239 KB total disk space.
194924436 KB in 178155 files.
110292 KB in 34678 indexes.
4 KB in bad sectors.
327579 KB in use by the system.
65536 KB occupied by the log file.
101806928 KB available on disk.

4096 bytes in each allocation unit.
74292309 total allocation units on disk.
25451732 allocation units available on disk.

Internal Info:
00 4c 03 00 6b 3f 03 00 1e bf 05 00 00 00 00 00 .L..k?..........
e6 9b 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Recommended Answers

All 5 Replies

i would go to website for my hard drive maker and get there utility to check the hard drive ,it may show bad and be still under warentee

Looks like a probable spyware issue.

Can you send me the screenshot of the Task Manager showing processes when the browser freezes? I would need this to know which processes are consuming unrealistic system resources.

I would suggest you to follow these steps whilst you provide the Task Manager screen shot:

1. Download and run Malwarebytes from http://www.filehippo.com/download_malwarebytes_anti_malware/
Fix all detected issues.

2. Delete all Temp Internet files, cache and cookies.

Hope these resolve the issue.

I have the same problem I can't even open the task manager, as CTRL-ALT-DEL does nothing.

I try to run that malware program, but it freezes my computer. Even in safe mode.

It gets stuck on msltus40.dll

it might be because of sypware or something, or your browser might got corrupted ...

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