Member Avatar for jovypinoy

Hi everyone,

I have a big problem about my backspace and delete key. When I pressing the two keys my computer suddenly shutdown. Also my Enter key got affected and changes it to character "/". I was wondering if this was effect of virus or malware.

Thank you,
Jovy

  • 1 Contributor
  • 1 Reply
  • 591 Views
  • 6 Hours Discussion Span
  • Latest Post Latest Post by jovypinoy

Dani AI

Generated

Symptoms where Backspace/Delete trigger an immediate shutdown while Enter produces the wrong character usually point to a hardware problem in the keyboard matrix or its cable rather than to routine malware. Since reported a keyboard fault in this thread, the following diagnostic steps and safe fixes make it easier to confirm the cause and pick the right repair path.

Quick, non-destructive diagnostics:

  • Test with an external USB keyboard. If the external keyboard behaves normally while the built-in one still causes shutdowns, the internal keyboard or its ribbon/cable is the likely culprit.

  • Use the system On-Screen Keyboard (OSK). If OSK Backspace/Delete do not trigger shutdown, that indicates a hardware issue.

  • Boot to Safe Mode or a Live USB. Persistence of the fault outside the normal OS points strongly to hardware; disappearance points to software/configuration.

  • Inspect system logs (Event Viewer -> System) for shutdown entries and their source — a User32 shutdown usually means a software-initiated shutdown, while Kernel-Power or abrupt power-loss entries suggest hardware or power problems.

If hardware is confirmed: power down and remove external power/battery before opening. Reseat the keyboard ribbon connector if comfortable doing so, check for debris or liquid under the affected keys, and consider replacing the keyboard (desktop keyboards are inexpensive; laptop keyboards are modular but may require disassembly). An external keyboard can serve as a reliable temporary workaround. Back up important data before any hardware work and avoid actions that could void warranty.

If software/configuration is suspected: run up-to-date offline and boot-time malware scans, remove suspicious startup utilities or keyboard/macro tools, reinstall keyboard drivers, and test with a clean user account or system restore point. The checks above reproduce the same verification path that led to resolution in this thread while giving a clear, safe route to repair.

Member Avatar for jovypinoy

Hello I reply to my own threads because I solved my own problem. First, I tried to scan my Hard drive and it detects nothing. So there's no virus on my computer system. I found out that my keyboard got short. I think my backspace and delete keys accidentally connect to the Power key.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.