Member Avatar for Member #53784

Hi new here, came accross this place looking for the answer to my problem:

I have msn messenger, i use it regularly, if i have new mail - it pops up saying so and i click on it to try and access the mail but page goes blank! same if i try and log into hotmail from the site! please help! whats wrong!?! it cant be a virus or spyware i do regular checks with my protection software. HELP PLEASE!

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  • Latest Post Latest Post by Lightninghawk

Dani AI

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Quick summary tying the replies together: sees a blank page when Messenger or the site link opens the Hotmail page; and others pointed toward browser settings and cache, and asked about the Messenger version. Adding the Hotmail URL to a less-restrictive zone fixed the symptom for the OP — that shows the problem is almost certainly the browser environment on that machine (security zone, add‑on, proxy/hosts entry, or per‑user settings), not Hotmail itself.

Focused troubleshooting checklist (safe, reversible steps)

  • Start Internet Explorer with add-ons disabled: run iexplore -extoff. If Hotmail opens, an add‑on or toolbar is the culprit; uninstall or disable toolbars/BHOs one at a time.
  • Check for a local hosts/proxy interception: open the hosts file at C:\Windows\System32\drivers\etc\hosts in Notepad and look for entries redirecting msn/hotmail; and verify LAN/Proxy settings under Internet Options → Connections → LAN Settings.
  • Isolate per-user settings: create a new Windows user account and test there; if it works, the problem is a per‑profile setting.
  • Clean‑boot to rule out startup software: use msconfig to disable non‑Microsoft startup items/services and reboot to see if the page renders.
  • Try a different browser on the same PC (Firefox or another) — if that works, the issue is IE-specific.

Why the Trusted‑Sites trick helped, and a safety note
Putting the site in a lower‑restriction zone only works because IE then allows scripts/active components the mailbox needs. That’s a pragmatic fix, but avoid broadly lowering global security. Prefer isolating and removing the underlying blocker (add‑on, proxy/hosts entry, or per‑user setting) so security can remain strict while the site functions.

If none of the isolation steps succeeds, the usual next actions are to update or repair Internet Explorer, install the latest Windows updates, or use an alternate browser for mail access.

Recommended Answers

All 5 Replies

Member Avatar for chizy2

What version of MSN are you using? Might need to upgrade the messenger.

Member Avatar for Member #53784

The newest one, dunno what version that is, 7.0? Anyways another thing i forgot to mention is that i can get onto my hotmail on anyother computer and also the same happens when i click on 'my space' button.

Member Avatar for Lightninghawk

7.5 + updates. is the Newest version of MSN Messenger.

Try going to http://hotmail.com then try to log in directly to your email.
This should work if not. You may have a Spyware problem. A small one.

You might also just have too many temp and temporary Internet Files.
Open your browswer Click:

Tools --> Internet Options --> Delete Cookies --> Delete Files / select "delete all offline content --> try to connect again after everything is finished.

Member Avatar for Member #53784

hey i found the answer from another similar thread!

I tried about all the fixes I could find in a number of threads, but none helped (register softsub, delete cookies, hotmail login fixer). Then I changed the security level of my browser, by adding http://www.hotmail.msn.com to the trusted sites. This works for me!

This worked for me! Thank you for trying to help me out so fast i appreciate it! thanks!

Member Avatar for Lightninghawk

In that case you need to go ahead and down your computer security just a little bit. To the setting that says Medium.

at your Internet properties --> privacy -> medium.... --> ok

This will make it so that you still have an acceptable amount of security but you will also be able to access most similiar sites with out any problem. ;)

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