Member Avatar for felix9494

After attempting to fix a crash issue with some software, I was advised to uninstall the Hotfix KB824141, however, the uninstaller froze part way through, and now XP will not boot back up. I don't have Xp discs as the OS came pre-installed, and the recovery discs I do have state that all data will be lost if I use them, but as I have loads of files, photos etc that are not backed up, I don't particularly want to do this. I have got as far as the start up screen which gives the option to load in safe mode etc, but that is as far as it goes, and i can't start in any mode. If i try some of them I get a list of files on the screen, but boot stops with the last filename ending mup.sys. I have downloaded the 6 windows Xp boot disks from microsoft, but I am unsure whether to use them, as it states on the website that I will also need the Xp install cd. Can anyone suggest another way to get windows to load?

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  • Latest Post Latest Post by chrisbliss18

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Brief expert addendum referencing the thread: experienced a failed hotfix uninstall that left XP unbootable, later used a borrowed XP CD to get the desktop back but now sees multiple registry/DLL errors (including the MSDART.dll/GetIUMS message and Error 711). suggested Last Known Good (already tried), and recommended a clean reinstall. Since critical data is already backed up, a clean install will work, but a few less-destructive steps are worth trying first.

Non-destructive first checks and repairs that often fix corrupted system files or mismatched DLLs:

  • Run the System File Checker from inside Windows with the original XP CD available:

    sfc /scannow

  • Run an on-disk consistency check and repair (may require reboot):

    chkdsk /r

  • If Windows will not run normally, boot the Recovery Console from the XP CD and run:

    chkdsk /p /r
fixboot
fixmbr

If SFC/chkdsk do not resolve the version/missing-entry errors (the MSDART.dll/GetIUMS symptom usually means mismatched system files from different service-pack levels), perform an in-place repair (repair install) using a matching XP CD: boot from the CD, press R to Repair, select the existing installation and follow the prompts. A repair install replaces core system files and repairs the registry while keeping user profiles and programs intact; after it completes, reinstall service packs, device drivers and Windows Updates.

If the repair install still does not clear the corruption, proceed with the clean install since data is already saved. After any repair or reinstall, reinstall updates/drivers, verify services (Remote Access Connection Manager for Error 711), and create recovery media plus a regular backup plan to avoid repeat data risk.

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Member Avatar for jaishankar

After attempting to fix a crash issue with some software, I was advised to uninstall the Hotfix KB824141, however, the uninstaller froze part way through, and now XP will not boot back up. I don't have Xp discs as the OS came pre-installed, and the recovery discs I do have state that all data will be lost if I use them, but as I have loads of files, photos etc that are not backed up, I don't particularly want to do this. I have got as far as the start up screen which gives the option to load in safe mode etc, but that is as far as it goes, and i can't start in any mode. If i try some of them I get a list of files on the screen, but boot stops with the last filename ending mup.sys. I have downloaded the 6 windows Xp boot disks from microsoft, but I am unsure whether to use them, as it states on the website that I will also need the Xp install cd. Can anyone suggest another way to get windows to load?

Have u tried 'LAST GOOD KNOWN CONFIGURATION'

Member Avatar for felix9494

Have tried all options from safe mode option screen, with no sucess.

Member Avatar for jaishankar

Have tried all options from safe mode option screen, with no sucess.

U need ur XP CD to attempt a repair

Member Avatar for felix9494

I managed to get windows to boot up properly by borrowing a copy of an install cd, but now I seem to have some major registry problems: I can't connect to the internet, and am getting the message Error 711: the remote access server managercould not start; I can't run system restore (I get the message 'the procedure entry point GetIUMS could not be located in the dynamic link library MSDART.dll), and when I try to run other applications I get all sorts of error messages saying that there are .dll files which cannot be located in the dynamic link library.

I have managed to back up all my critical data; am I going to have to do a re-format?

Member Avatar for chrisbliss18

If I were you, I would backup all needed/wanted files from the system and go to a clean install of the operating system either by using the Windows XP disks or your system's restore disks. When an install of Windows gets botched, the best solution is usually to just get a clean slate.

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