We have a remote user a couple of thousand miles away. He bought a new computer with Office 2010. I'm trying to set up Outlook to connect over HTTP. Its a configuration I've done plenty of times before. However, this is a brand new profile and his computer has never been on our network. Our Exchange Server also is running Exchange 2003. Is it possible to set him up remotely? (I'm using TeamViewer to remotely control his screen / mouse, etc.) It seems every time I finish the setup screens, the connect to mailbox window pops up asking for user / password. Even after entering Domain\user and the correct password, it doesn't work. The window disappears, and then reappears moments later like I typed something incorrectly. I read something about a remote connection can't be established "remotely," the user must be first set up while physically connected to our network.