Member Avatar for Ash Abe Add

My computer right now have quite a handful of problems. Which isn't so bad for me, since I am a person that like fixing comps and whatnot. However time usually make it hard to fix it. What's worse is that this one is a really big problem with me, because it make me not access an internet browser. I have FF and IE. Clicking on either one bring up a crash box right when the browser start up, and the strange thing about the message is that apparently it's some unknown cause. I checked with several different things, Malware Bytes, firewall (castle defender I think, it's Window 7's firewall), spybots, and one other thing, and they all say nothing is wrong. I then start to experiment with some other way to access the internet which lead up to trying to update, I think it was on Microsoft update, and it gave me an error code. This code is 8024402c and I have checked the Microsoft page on this and have looked for things. However due to time I'm extremely limited on chances to fix this problem without some help. I do have a few more options that I just found out, but I'm extremely hesitant that they will work.

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Browsers that die at startup plus a Windows Update failure usually come from one of three things: third‑party software/hooks (AV, firewall, shell extensions, add‑ons), corrupted system/profile files, or a network/proxy block that also stops Windows Update. is right to flag malware checks, and is right to test Safe Mode — use those suggestions to narrow the cause before deeper fixes.

Quick, safe diagnostics to run (open an elevated command prompt for the ones below):

  • Start browsers without extensions: iexplore -extoff and firefox -safe-mode (or use Firefox’s “Restart with Add‑ons Disabled”).
  • Test with a fresh Windows user account — that separates profile corruption from system issues.
  • Check Event Viewer -> Windows Logs -> Application/System immediately after a crash; note the faulting application/module and timestamp.

Run these repair commands from an admin prompt:

sfc /scannow
netsh winsock reset
netsh int ip reset
ipconfig /flushdns

The Windows Update error you mentioned often means the update client is blocked from contacting Microsoft (proxy, hosts file, AV or firewall, or stopped services). Check LAN/proxy settings (Control Panel -> Internet Options -> Connections -> LAN settings), inspect C:\Windows\System32\drivers\etc\hosts for redirects, ensure BITS and Windows Update services are running (services.msc), and try a Clean Boot (msconfig) to rule out non‑Microsoft services. Temporarily disable third‑party AV/firewall while testing (disconnect network if you must).

If nothing helps: collect the exact Event Viewer faulting module and WindowsUpdate.log lines, back up browser profiles/bookmarks, try uninstall/reinstall of the browsers, and consider System Restore or an in‑place Windows repair. Post the Event Viewer error details if further diagnosis is needed.

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Member Avatar for khajvah

scan your comuputer for viruses.

Member Avatar for caperjack

hitting f8 on startup and got to safe mode with networking and see if it happens there

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