Laptop not updating

Question

petersim 0 Newbie Poster

10 Years Ago

Can someone help as up until about couple of weeks ago I have not been able to use windows update I used Windows fix it and it still is not working, I ran Malware program and none was found . I also scanned with avast to look for viruses or corrupt files and nothing was found. I have also found that the laptop is working slow - wondering if trojan or worm attached.

laptop microsoft:windows-vista-7-8 virus-malware

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Latest Post 10 Years Ago Latest Post by rproffitt

Dani AI

Generated 9 Months Ago

A short, actionable summary based on the thread: already ran the scans suggested by and the Tweaking.com repairs but Windows Update still stalls and shows 0x80073712 / 0x80070490. Those codes commonly mean the Component-Based Servicing (CBS) / component store or CBS manifest is corrupted (this prevents updates from being enumerated or installed). Also note this machine is Windows 7 SP1—Windows 7 left mainstream support on January 14, 2020, so fixes and update behavior have changed since the original posts. (support.microsoft.com)

Recommended sequence to troubleshoot (do these in order, with a full backup first):

Run System File Checker. Open an elevated Command Prompt and run:
```
sfc /scannow
```
If SFC reports problems it cannot fix, keep the CBS/sfc output and proceed. (support.microsoft.com)
Run the System Update Readiness Tool (CheckSUR / KB947821) for your Windows 7 architecture, then inspect CheckSUR.log (C:\Windows\Logs\CBS\CheckSUR.log). If the log lists broken .mum/.cat entries it will usually name the KBs you must download and install manually from Microsoft Update Catalog. Re-run CheckSUR after adding those packages. (learn.microsoft.com)
Reset the Windows Update agent and clear caches (stop services, rename SoftwareDistribution and catroot2, then restart services). From an elevated prompt:
```
net stop wuauserv
net stop bits
net stop cryptsvc
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start cryptsvc
net start bits
net start wuauserv
```
This is the supported reset routine Microsoft documents. After this, try Windows Update again. (learn.microsoft.com)

Windows-7 specific tips: if Update still hangs, manually install the servicing stack and update-rollup fixes that have historically unblocked Win7 update scanning (install KB3020369 first, then KB3172605 or the current servicing stack/rollup for your date), doing the installs while the Windows Update service is stopped and rebooting between installs. After those, set WU back to check and try again. Also prioritize only truly required updates first (as suggested). (support.microsoft.com)

If those steps fail: collect and save the CBS/CheckSUR logs and consider a repair (in‑place) install of Windows 7 or a clean install — repair installs preserve programs but are a last resort and require a backup. If the machine is slow and/or you still suspect infection, do an off-line scan (bootable rescue media) before repair. Keep the logs handy when asking for more help. (learn.microsoft.com)

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nullptr 167 Occasional Poster · Answer 1 · 2016-01-19T01:27:36+00:00

Try scanning your PC with ESET Online Scanner

then

Download Tweaking.Com - Windows Repair Portable to your Desktop and extract the folder from the zip archive.
Open the folder and run Repair_Windows.exe. Select the Repairs tab and then click on the 'Open Repairs' button.
Select the following Repairs:

03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
10 - Remove Policies Set by Infections
17 - Repair Windows Update
26 - Restore Important Windows Services
27 - Set Windows Services to Default Startup

Press the 'Start Repairs' button. When all repairs have completed, you'll receive a prompt to reboot.
Reboot the PC and see if Windows Update will work.

petersim 0 Newbie Poster · Answer 2 · 2016-01-23T17:58:09+00:00

Done both scans and it appears the window updates started but it never finished.

Here is copy of log from tweaking.com

petersim 0 Newbie Poster · Answer 3 · 2016-01-23T17:59:01+00:00

Forgot to attach log .Here it is

Starting Repairs...
Started at (23/01/2016 16:07:48)

The current repair has failed to start for over 30 sec.
Trying Again....

03 - Reset Service Permissions
Start (23/01/2016 16:09:01)

Running Repair Under Current User Account
Running Repair Under System Account
Done (23/01/2016 16:09:30)

04 - Register System Files
Start (23/01/2016 16:09:30)
Running Repair Under Current User Account
Running Repair Under System Account
Done (23/01/2016 16:11:37)

05 - Repair WMI
Start (23/01/2016 16:11:37)

Starting Security Center So We Can Export The Security Info.

Exporting Antivirus Info...
avast! Antivirus Exported.

Exporting AntiSpyware Info...
Windows Defender Exported.
avast! Antivirus Exported.

Exporting 3rd Party Firewall Info...
No Firewall Products Reported.

Running Repair Under Current User Account
Done (23/01/2016 16:19:30)

10 - Remove Policies Set By Infections
Start (23/01/2016 16:19:30)
Running Repair Under Current User Account
Running Repair Under System Account
Done (23/01/2016 16:19:49)

17 - Repair Windows Updates
Start (23/01/2016 16:19:49)

Decompressing & Updating Windows Permission File C:\Users\C660-2EG\Desktop\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done, 1.28 seconds.

Running Repair Under Current User Account
Running Repair Under System Account
Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
Done (23/01/2016 16:20:44)

26 - Restore Important Windows Services
Start (23/01/2016 16:20:44)

Decompressing & Updating Windows Permission File C:\Users\C660-2EG\Desktop\Tweaking.com - Windows Repair\files\permissions\7\services.7z
Done, 0.31 seconds.

Running Repair Under Current User Account
Running Repair Under System Account
Done (23/01/2016 16:20:59)

27 - Set Windows Services To Default Startup
Start (23/01/2016 16:20:59)
Running Repair Under Current User Account
Running Repair Under System Account
Done (23/01/2016 16:21:06)

Cleaning up empty logs...

All Selected Repairs Done.
Done at (23/01/2016 16:21:06)
Total Repair Time: 00:13:27

nullptr 167 Occasional Poster · Answer 4 · 2016-01-24T04:25:26+00:00

What operating system are you running and what make/model of laptop?
Does windows update get as far as showing how many updates are available?
If so, does it start downloading or installing any updates?

petersim 0 Newbie Poster · Answer 5 · 2016-01-24T11:33:37+00:00

Windows Home Premium 2009 SP1 and laptop is Toshiba 660-2EG. When I go onto windows update it just keeps running and advises that it never has been updated. It does not get to showing me what updates are needed to be uploaded.

nullptr 167 Occasional Poster · Answer 6 · 2016-01-24T11:44:12+00:00

Do you get any error code when searching for updates?
Try temporarily suspending Avast's Shields and see if you get any further with windows update.

petersim 0 Newbie Poster · Answer 7 · 2016-01-24T16:35:59+00:00

The updates are still having issues but error codes that have came up is 80073712 and 80070490 - updates have failed several. Turned off Avast temporarily

rproffitt 3,266 https://5calls.org Team Colleague · Answer 8 · 2016-01-24T17:40:55+00:00

I see you supply the error codes but the KBnnnnnn numbers are missing. Here's a thing. Microsoft does have failing patches. They fail, the reports accumulate and Microsoft re-issues a patch.

Without the KB numbers it's hard to see if this is expected or not.

petersim 0 Newbie Poster · Answer 9 · 2016-01-24T21:18:49+00:00

KB3061518, KB3071756, KB 3068708 Recommended ,KB3080079,KB3069762,KB3060716,KB3109094,KB3097966,KB3042058,KB3078601,
KB3080149 Recommended,KB3124000,KB3121212,KB3087039,3033929,KB3033929 the rest say important and they all have the same error code 80073712. Hope this can clarify more

rproffitt 3,266 https://5calls.org Team Colleague · Answer 10 · 2016-01-24T21:58:30+00:00

Let's pick on https://support.microsoft.com/en-us/kb/3080079

That's an update for Remote Desktop. Do you use that? if not, then ignore it.
http://www.bleepingcomputer.com/forums/t/595406/do-i-need-these-downloads/ repeats that advice about ignoring updates on things we don't use.

You have 16? KB numbers to research to see if any are really required.

john21wall 0 Newbie Poster · Answer 11 · 2016-01-26T11:32:31+00:00

john21wall 0 Newbie Poster

10 Years Ago

thanks for so much I need advice

petersim 0 Newbie Poster · Answer 12 · 2016-01-26T23:20:05+00:00

I checked but updates are still not updating. It just stalls and does not continue. Still believe something corrupted.

rproffitt 3,266 https://5calls.org Team Colleague · Answer 13 · 2016-01-26T23:32:40+00:00

Some do fail. Until we focus on an absolutely needed update you have 16 updates to research. I know folk want others to do that much research but sometimes I have to do my own work.

The patch I did look at, looked like we can ignore it.

--> That said I am running into folk that didn't know these updates fail. They freak about it and well, sometimes you have to send them to Microsoft support to pay for the answer. That answer may be "we are aware of the issue and working on it." (sort of like the Flint story today.)