Member Avatar for maxnj

ok here is my deal du-jour.

My HP laptop won’t connect to the internet.

It won’t acknowledge the Wireless connection or the LAN (both are there as indicated my the netgear router).

I have also totally shut down and restarted both the dls modem and the wireless router both are working fine (as the desktop computer is fine.)

If I open the network connections file it is empty, If I try and set up a network, nothing happens, if I try and use the ‘troubleshoot’ function on the woreless device nothing happens,

this is a reinstall of xp professional with SP 2.

Tried to remove the Bluetooth with add/remove command and get

“The windows installer caould not be accessed, this can occure if you are running in the safe mode (I am not) or if the installer is not correctly installed.

Also, I can not run MSCONFIG from the command bar (run>msconfig> ia can however do a file/program search, and find it in the i386 files and run the exe from there.

here is my hijackthis data

Logfile of HijackThis v1.97.7
Scan saved at 3:14:30 PM, on 9/1/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\WINDOWS\system32\wpabaln.exe
C:\DOCUME~1\mdg\LOCALS~1\Temp\Temporary Directory 1 for hjt.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hp.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: BTTray.lnk = ?
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:

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Dani AI

Generated

Follow-up: later reported the laptop worked after reinstalling XP from a different disc. That outcome usually means the problem was with the installation media or missing vendor components rather than a dead NIC. The symptoms you described (empty Network Connections folder, Windows Installer errors, inability to run certain control utilities from Run) point to an incomplete or damaged install that left some core services or drivers out.

Quick diagnostic checklist (in rough order):

  • Look in Device Manager for the LAN/Wireless entries and any yellow exclamation marks. Missing adapters = driver problem.
  • Verify the physical wireless switch / Fn key on the HP is set to ON and the adapter is enabled in BIOS. OEM laptops frequently need the vendor wireless utility or an Fn toggle.
  • Check the key services are present and set to Automatic (not disabled): Remote Procedure Call (RPC) and Network Connections (Netman). If Services MMC is unusable, try starting the services at a command prompt.
  • If Windows Installer errors appear, re-register or repair the installer and run System File Checker against the install media.

Handy repair commands (run from an elevated command prompt; SFC needs the XP CD):

msiexec /unregister
msiexec /regserver
sfc /scannow

Concrete recovery steps that often resolve this class of issue:

  1. If reinstalling, use a known-good XP disc or OEM recovery media (bad discs or interrupted installs commonly drop system components).
  2. Immediately install chipset, LAN and WLAN drivers from HP for the exact model (do not rely on generic drivers).
  3. Re-register Windows Installer and run SFC if any OS tools are missing or fail.
  4. After drivers and services are healthy, verify TCP/IP and client bindings on each adapter.

Preventive note: keep a copy of the OEM drivers and recovery media, and slipstream the service pack onto install media when rebuilding older XP systems. Reinstall-from-different-disc fixes like s usually indicate media/driver omissions rather than hardware faults.

Member Avatar for maxnj

not sure why, reloaded XP from a different disc and all fixed.

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