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I had to download Compaq IJ650 and HP PSC 500 printers to a Presario 5320 again because of an electrical stroke through cabe network. Now neither of the printers is responding to commands. Any ideas?

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Last Post by Catweazle
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You're saying you re-downloaded and re-installed the printer drivers for your printers? If there was an electrical problem such as a power surge, updating the software isn't going to fix it: odds are it's unfortunately the actual hardware. How did you re-install the software? Did you first uninstall the old version?

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You're saying you re-downloaded and re-installed the printer drivers for your printers? If there was an electrical problem such as a power surge, updating the software isn't going to fix it: odds are it's unfortunately the actual hardware. How did you re-install the software? Did you first uninstall the old version?

Yes, I did uninstall the old version. What do I need to do? I use the HP PSC500 for scanning and printing. I feel lost without it. Gail

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Try installing it on someone else's computer to check if it's in working order. If not, it needs replacement ot repair.

If it works on a different PC but not on yours, perhaps we can work out what the problem is. Please let us know.

This topic has been dead for over six months. Start a new discussion instead.
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