Member Avatar for somebody_h

Operating System - Windows 2000
Browser - I.E 6.0

Facing a strange problem. Whenever I write a big email in yahoo or even using exchange and hit the submit button my IE window closes. I faced the same problem when I tried to delete lot of messages at the same time using yahoo.

Plus the delete and send buttons in yahoo are causing my browser window to close. Has anybody else faced similar errors or do you know what needs to be fixed.

Sometimes I get an error message saying "IE closed with errors. Do you want to send report or something like that......"

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reported IE6 on Windows 2000 closing when submitting large webmail messages and when deleting many Yahoo mails; confirms the same symptom for Yahoo, and correctly pointed to the Event Viewer. The following concise diagnosis and checklist focuses on practical, verifiable steps that expose the cause without repeating log text already in the thread.

Common causes and quick isolations: failures are often caused by third‑party browser helpers/toolbars, a broken IE binary or ActiveX control, site JavaScript triggering a buggy add‑on, or memory/resource exhaustion when handling very large form payloads. Quick, noninvasive checks include starting IE with helper objects disabled, opening the same mail pages in a different browser, composing long messages in a plain text editor and pasting them, and testing under a new Windows user profile or Safe Mode with Networking.

Collecting useful diagnostic data: inspect the Application log for the IE crash entry (timestamp and faulting module are key). Enable a postmortem debugger so a reproducible crash produces a dump: run drwtsn32 -i and reproduce the fault to produce a log/dump. Other helpful commands/tools are shown below:

iexplore -extoff     (launch IE without extensions)
drwtsn32 -i          (register DrWatson for crash dumps)
sfc /scannow         (verify and repair system files)

Further troubleshooting and workarounds: use Autoruns/Process Explorer to list and disable BHOs and toolbars (remove the Yahoo toolbar if present). If the faulting module name points to a DLL from a toolbar, uninstall that component. Run a memory test and update Windows/IE patches or reinstall IE if system files are damaged. As immediate workarounds, compose very large messages in a mail client or different browser until the root cause is fixed. Back up the registry before manual edits and collect the DrWatson dump/faulting module name — that information narrows the fix to a single component.

Recommended Answers

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Member Avatar for DMR

Are there any error messages in your event logs which might shed some light? You can review the logs by using the Event Viewer in your Administrative Tools folder.

Member Avatar for somebody_h

Are there any error messages in your event logs which might shed some light? You can review the logs by using the Event Viewer in your Administrative Tools folder.

The description for event ID 1000 in source microsoft internet explorer cannot be found. The local computer may not have the necessary registry information or message dll files to display messages from aremote computer the information is part of the even iexplorer.exe,6.0.2800.1106,unknown,, 74636572

Member Avatar for somebody_h

PLEASE HELP


Error message in event log
The description for event ID 1000 in source microsoft internet explorer cannot be found. The local computer may not have the necessary registry information or message dll files to display messages from aremote computer the information is part of the even iexplorer.exe,6.0.2800.1106,unknown,, 74636572

Member Avatar for Asibla

Operating System - Windows 2000
Browser - I.E 6.0

Facing a strange problem. Whenever I write a big email in yahoo or even using exchange and hit the submit button my IE window closes. I faced the same problem when I tried to delete lot of messages at the same time using yahoo.

Plus the delete and send buttons in yahoo are causing my browser window to close. Has anybody else faced similar errors or do you know what needs to be fixed.

Sometimes I get an error message saying "IE closed with errors. Do you want to send report or something like that......"

I have the same exact problem...I don't know what causes it but the same exact thing that happens to you is happening to me and it's only with Yahoo.

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