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This seems to be a real thorn in some people's paw. Like mine, for instance, lol.

I cannot stream tracks in Napster. Walking through some troubleshooting steps with the nice Napster folks got us to the streaming proxy settings in WMP11 - Tools/Options/Network tab.

They wanted me to edit the protocol settings for the items in the "Streaming proxy settings" list. When I told them I had nothing in that list, they said, "well there it is! But we cannot help you because we don't know how to get protocols into the list. We do know that's the problem, though, and you'll have to talk to Microsoft about it."

Apparently, no one else knows how to get anything into that list either, or how they might go away in the first place.

If anyone has come across this issue and found the resolution, I'd be eternally grateful.

Tom

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Dani AI

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correctly pointed to the Microsoft KB that covers this class of Windows Media Player (WMP) streaming problems, and confirmed that following one of the KB steps resolved their Napster streams. For anyone arriving here later: useful, safe follow-ups and diagnostics that go beyond the original posts.

WMP keeps per-user network/proxy data in the user's Media Player profile. On Vista and later the folder is typically %LOCALAPPDATA%\Microsoft\Media Player (on XP look under %USERPROFILE%\Local Settings\Application Data\Microsoft\Media Player). Show hidden files in Explorer before looking. Before changing anything, close WMP and make a backup copy of that folder so you can restore it if needed.

If the streaming-protocol list is empty or playback fails even after trying KB-recommended steps, check these things next: confirm the current user has full control of the Media Player folder (Properties → Security → Advanced), take ownership if needed, and test under a fresh local user account to see whether the problem is user-profile specific. If changes aren’t taking effect, start the streaming client or WMP after your change to trigger any rebuilds. If the issue repeats across accounts, try a repair of WMP (via Windows Features/Add‑Remove) or run system file checks.

Preventive and escalation tips: avoid third-party “cleaners” that delete per-user XMLs, keep a working backup of the Media Player folder, and collect troubleshooting evidence (Event Viewer entries, exact error messages, whether other streaming services work). If none of these steps help, gather those logs and escalate to Microsoft support or the streaming vendor with the collected details.

Member Avatar for stheg

This seems to be a real thorn in some people's paw. Like mine, for instance, lol.

I cannot stream tracks in Napster. Walking through some troubleshooting steps with the nice Napster folks got us to the streaming proxy settings in WMP11 - Tools/Options/Network tab.

They wanted me to edit the protocol settings for the items in the "Streaming proxy settings" list. When I told them I had nothing in that list, they said, "well there it is! But we cannot help you because we don't know how to get protocols into the list. We do know that's the problem, though, and you'll have to talk to Microsoft about it."

Apparently, no one else knows how to get anything into that list either, or how they might go away in the first place.

If anyone has come across this issue and found the resolution, I'd be eternally grateful.

Tom

Solutions can be found in Microsoft's KB940029. That article offers a couple of solutions. I have tested them and they work for this issue.

Member Avatar for Member #145600

Solutions can be found in Microsoft's KB940029. That article offers a couple of solutions. I have tested them and they work for this issue.

THANK YOU!!!

The first option (regsvr32 wmnetmgr.dll) returned an error. The second option seemed unlikely (a rights issue in my user folder.) But the third option...

Method 3
Delete the Wmsdkns.xml file. After you delete it, Windows Media Player will re-create the Wmsdkns.xml file.

THAT'S THE ONE, FOLKS!

I actually just renamed the file, then started Napster (not WMP) and tried to stream a song. Started right up!

Totally Appreciate the Correct Answer you have given.

Regards!

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