Member Avatar for Mia

Hi,

My service provider is AOL. The main computer is a desktop, and the 2nd (mine) is a laptop.

The router is safecom. it is a wired connection.

The problem that we have is that the internet is working on the laptop but msn messenger is not working at all..which is driving me MAD.

Msn messenger is workin on the main computer.

we were told to change the mtu. we hav done this and it stil doesnt work. i am at the end of my tether (if thats even how u spell it!)

any suggestions would be appreciated as AOL will not help and neither does any of the msn messenger trouble shooting problem.

The error message is that i cant connect to the internet and asks if i am actually connected (which i am) am the error code is 0x81000301 if that helps!

again any suggestions would be welcome.

I am computer literate and can pick up things quickly as long as they are explained properly.

PLEASE HELP!!!

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  • Latest Post Latest Post by Giwan

Dani AI

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Context and short checklist: reports the desktop (same AOL line) signs into MSN but the laptop can browse and fails with error 0x81000301; already suggested checking firewall and later noted router/connection changes. If firewall/MTU checks were already tried, follow a focused sequence that fixes the largest, most common causes (Winsock/TCP-IP corruption, proxy/IE settings, or router/NAT blocking).

Reset the Windows network stack (safe, quick first step). Run an elevated command prompt and execute:

ipconfig /flushdns
netsh winsock reset
netsh int ip reset
ipconfig /renew

Reboot after the commands. These commands repair Winsock and the TCP/IP stack, which historically fixes many Messenger signin failures. (learn.microsoft.com)

Router and NAT/port checks (why desktop works but laptop does not): MSN uses TCP port 1863 (falls back to HTTP/80) and separate ranges for file/voice features; a router with strict NAT, missing UPnP, or a vendor proxy can block the Messenger handshake even while web browsing works. Compare ipconfig /all on both machines, check the router logs, temporarily enable UPnP or place the laptop in the router DMZ for a quick test, and update router firmware if available. (learn.microsoft.com)

Browser/OS checks to complete the triage: verify Internet Explorer is not set to "Work Offline", clear LAN/proxy settings (Tools → Internet Options → Connections → LAN Settings), and inspect the hosts file for stray entries. If Winsock needs manual repair, follow Microsoft KB guidance carefully and back up the registry before editing. (learn.microsoft.com)

Historical note: official MSN/Windows Live Messenger logins were retired by Microsoft in 2013, so modern readers troubleshooting old clients should confirm whether the client is intended to contact Microsoft servers or an alternate/private server. (theguardian.com)

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Member Avatar for DMR

My service provider is AOL.

Hmm... that is a pretty serious problem; I think you should reformat. :mrgreen:


Seriously though, here are some links which discuss some of the possible causes of (and solutions to) the 0x81000301 error:

http://www.google.com/search?hl=en&q=%22msn+messenger%22+error+0x81000301&btnG=Google+Search


Also- if the particular computer on which you are having problems has any firewall software (Nortons Internet Security, for example), completely disable the firewall and see if you can then connect. If so, you're obviously going to have to adjust the firewall settings to allow Messanger to communicate.

Member Avatar for Mia

yeah iv done that already and have done absolutely every single thing they have asked me to do and stil it doesnt work so thought it mite have been due to my networking as it has worked on here before.

thanks anyway

Mia

Member Avatar for Giwan

Hi, That's the exact problem with me too, after i change my router and upgrade the speed, and right now m using the internet by wi-fi. Thought i could get some information here. Hmmmm well i should call the company now

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