Member Avatar for ca4224

Hey IT guys, totally new year but I'm anxious to get this problem solved. This is a problem of a neighbor of mine. We're both frustrated especially since it seems so easy to do.

Notes:

*SBC Yahoo DSL modem......when it is not connected to the router but directly to the computer the POWER light is on and the DSL light is on but in order for the INTERNET light to go on you have to click internet explorer. This could be normal but I dont know....

*Using Netgear WTRG614 Wireless Router

So here we go,

1. Put in CD and go through setup plugging in cords the way it says and turning on the router and modem etc. etc. The cords are all in the right place 100% sure.

2. Then I get to activating account. It determined the type of internet is PPPoE and a screen comes up with "domain name", "login", "password", a few other options not very important I assume and an option to choose between dynamic IP and static. I figured dynamic would be the best.

3. I entered in the sbc yahoo e-mail address and password in login and password fields but then after that it says "error no internet". From what I heard, the login and password for connecting the router to DSL is the e-mail. If not, how do you figure out the right password and login? I figure that this is the problem right here. I know that the default password to get into the router is "admin" then "password" but that didnt work for that PPoE Activating Network screen either. The e-mail and password is just "full name" and then "last name". Did my neighbor change her password that they gave her or something?

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  • Latest Post Latest Post by jbennet

Dani AI

Generated

As described, the POWER and DSL lights on the modem mean the line is physically synced; the INTERNET light only coming on when Internet Explorer is opened is a strong sign the PC is running a PPPoE dialer (Windows broadband connection) and the router never gets a PPPoE session. That explains why the Netgear WTRG614 setup wizard stops at the PPPoE/login step — the router needs the DSL (PPPoE) username and password the ISP uses, which is not necessarily the same as the Yahoo web‑mail password.

Practical steps to fix this:

  1. With the PC still able to go online directly, check the Windows Network Connections (or whatever OS dialer was used) to see the PPPoE username it uses — copy that exact string and password.
  2. In the Netgear WAN setup choose PPPoE and paste the username/password from step 1. If that fails, try variants (with/without domain) or ask the ISP what exact format they expect.
  3. Power sequence: disconnect everything, power off the modem, connect the router WAN to the modem, power on the modem and wait for DSL sync, then power on the router. This clears ISP MAC bindings.
  4. If the ISP only allows the original PC MAC, either clone the PC MAC in the router or call the ISP to register the router MAC.
  5. If the modem is a combo modem/router, either put it into bridge/modem mode or disable its DHCP so the Netgear can take over (ask ISP for help if needed).
  6. If you can’t access the router admin page, factory reset the Netgear (hold reset) and use the default credentials printed on the unit.

is right to suggest calling the ISP if credentials are missing — ask them for the PPPoE username/password, whether the modem should be bridged, and whether your account is MAC‑locked. Once the router successfully authenticates, the modem’s INTERNET/WAN light should come on and devices behind the Netgear will get internet access.

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Member Avatar for ca4224

"new here*" Thats funny I put "year"

Member Avatar for jbennet

call up the ISP

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