Do you mean a Service Level Agreement or something else? That's the only SLA I know offhand, to be honest. The definition is pretty much what it says on the tin: a contract between you and your service provider which lays out the terms of service delivery, what you can expect, what the guarantees are and what happens if those delivery levels are not met.

Edited 3 Months Ago by happygeek

A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and the customer.