I've never personally had a problem with Dells and there have been five in my immediate family. On the rare occasions I've had to get service it was always easily arranged with a fast turnaround time. I was even able to get a replacement battery out at the cottage in the middle of nowhere.
I won't condemn Toshiba forever, but a few years ago we had a problem with a batch of them at the office. A design flaw caused the hard drives to fail on a regular basis. Toshiba admitted the problem was theirs but refused to repair/replace. We are talking about 10-15 laptops. That decision by Toshiba caused my company to switch from Toshibas to Thinkpads. In a corporation of 5000 people, that amounted to a hefty chunk of change that Toshiba lost.