So we had a department meeting, and the question of the day was, how does an IT dept measure success? The obvious suggestion was how many tickets closed compared to incoming tickets. But anyone have any other or deeper ideas?
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I think that's way to simplistic a measure. Shouldn't the average time to resolution be a factor? What if no problems are reported at all - can you still be called successful?
Is there some other means to measure the service provided? System uptimes, training provided to customers? Do …
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