Member Avatar for sitaminy

Hi
I bought 1 GB mp3 player written on it "Sony NS-11" Digital mp3 player,after 2 days while I was listening to some music ,it stopped playing suddenly and the screen went blank I thought that the battery was out but it still the same even with new one,when I connect it my PC it works well ,it is defined as Generic MSC Recovery USB device,I can transfer files from PC to it and vice versa but I can't play music on it,Any one can help me
Note: I searched for this model on SONY site but I didn't find any I think it is fake
PLEASE HELP ME

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  • Latest Post Latest Post by jermaghs07

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— and correctly point out that many low-cost players use third-party parts and poor firmware. Practical troubleshooting still helps. The aim is to identify the actual chipset, try simple playback tests, and only consider firmware fixes if a matching vendor tool is available.

Try these steps in order:

  • Identify the real USB vendor/product. On Windows use Device Manager and check the device Properties -> Details -> Hardware Ids; on Linux use lsusb. Search the VID/PID to discover the chipset and any vendor recovery tools.
  • Back up any user files first. Then reformat the player to FAT32 (default allocation) and copy only a couple of simple MP3s (128 kbps CBR, 44.1 kHz, no DRM) into the root and into a plain "Music" folder. Some cheap players need very simple file layouts.
  • Test with different headphones and another USB cable/port. Faulty jack detection or a bad cable can prevent playback even when storage is accessible.
  • Look for a physical reset (small hole) or a long-press power/stop reset sequence in case the UI has hung. Try these before any firmware flashes.
  • If the chipset is identified, look specifically for a vendor recovery or firmware update that matches that VID/PID. Only use firmware explicitly built for that chipset. Firmware flashing carries a real risk of permanently bricking the unit.

If those steps fail, pursue a refund or replacement from the seller and keep purchase records. Avoid generic "brand-name" claims on future buys; prefer known manufacturers or verified sellers.

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Member Avatar for uniquestar

Hi There,

I have read about this MP3 Player. It is NOT an official Sony Product, with some 'bodged' firmware on it. I know the '256 MB' models format to about 100MB.

Mostly these devices are for sale on the Indian market, although I wouldn't rule them out being imported into other countries.

Sorry to say it, but you've been done.

Member Avatar for jermaghs07

I have to agree. i have heard of these scams. I hate to say it but you have been duped, scammed and bamboozled.

Where did you buy the product from? you could threaten to pursue legal action or you could turn them into sony for using a trademarked name.
just a few suggestions

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