Member Avatar for ia_teacher

Hello to all,

Brand new to the site. Hoping someone can help. I recently purchased a Palm T|X on E-bay -- the seller had 98% positive feedback so I was confident in buying. The Palm arrived and looked great -- however, it seems to reset itself frequently and unexpectedly -- just one example -- I downloaded a trial of "Fish Tycoon" and it seemed to be running fine. I exited the game, went back to it later and after playing a few minutes longer I hit the "home" icon on the screen -- the screen went blank and the device reset!

One day my task program disappeared and I had to manually do a soft reset. (That was really odd since Tasks is built into ROM I thought)

Anyway, I have a warranty and am wondering if this sounds like a dud or what and what others would do?

Appreciate any and all advice!

Thanks!

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  • Latest Post Latest Post by Gunnarh

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Short summary of the situation and practical next steps

describes a Palm T|X that resets randomly (example: returning from Fish Tycoon) and once “lost” the built‑in Tasks app until a soft reset. is right to be cautious about eBay buys, and is also right that the warranty route is often the final step. Before sending the unit back, use a quick isolation checklist to tell software problems apart from hardware or ROM faults.

  • Back up everything first (HotSync/Palm Desktop or a backup utility). Do not skip this — a hard reset or RMA repair will often erase user data.

  • Remove any SD card and any accessories. Run the handheld for a day without extras. Faulty or incompatible SD cards and third‑party apps commonly cause instability; isolating them is fast and non‑destructive.

  • Do a soft reset (recessed reset button) and test. If the resets continue, do a full reset/erase only after backing up and documenting the behavior. Reinstall only one third‑party app at a time to see if a specific program triggers the crash.

  • If a built‑in app like Tasks fails to appear after soft/hard resets and a clean system restore, that suggests deeper corruption or hardware/ROM failure and is a valid reason to pursue warranty service or an RMA.

If warranty or replacement is needed, confirm serial/warranty status and use the seller/eBay protection channels if the seller won’t cooperate. For general device details and teardown/repair references see the Palm T|X overview and Palm OS background: Palm TX (Wikipedia) and Palm OS (Wikipedia). For hardware access (battery/contacts) and guides, consult teardown/repair resources such as iFixit’s Palm TX pages.

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Member Avatar for TheNNS

i don't trust ebay unless i'm desperate.

Member Avatar for Gunnarh

On ebay as everywhere else 98 % honesty is much less 100 %. I bought an defect Ipaq with warranty on a similar site for cheap and had it repaired/replaced by the manufacturer, HP. Try the same with Palm - if the warranty was with them, of course

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