Member Avatar for AmjadIT

Hi everyone!

I have a BenQ 5000BL Scanner. I lost the CD that came with it.
Now I can't install it on Windows XP Professional SP2
I used other models that were recognized and installed automatically the same operating system (without the need to install a driver)

Anyway, I searched the web, BenQ website, and everywhere else to findout that I'll only get a program called MiraScan claiming to have the WHQL driver inside, but it didn't work.

I even contacted BenQ technical support and thy sent me the same file
which is: scanner-drivers-5000b-scanner_sw_5000b_20060425_183327.zip
You unzip it to get: MiraScan 6.2.5000.01 folder.

I'm beginning to suspect the scanner itself. Could it be damaged?

By the way, the scanner is recognized as "FlatbedScanner 50" when you attach it to the computer. Look at the attachment.
It's nothing strange because I remember using Asus S2W 3300U and it was recognized s "FlatbedScanner 23", with an exception that Asus worked without the need to a driver!


I hope you'd help me.

Thanks in advance.

benq5000.gif 12.43 KB
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Dani AI

Generated

A compact, ordered checklist to separate driver problems from a dead scanner and (where possible) fix the driver install. This ties back to showing the device as a generic "FlatbedScanner" and 's pointer to check scanning from Paint.

  1. Quick hardware triage
  • Verify basic signs of life: power LED, lamp lighting or carriage moving when a scan is started. If there is absolutely no activity, that strongly suggests a hardware/power fault.
  • Swap the USB cable and try a different USB port (rear ports on a desktop). Try the scanner on a second PC if available.
  1. Clean up Device Manager and reinstall drivers
  • In Device Manager enable "Show hidden devices", expand Imaging devices and USB controllers, uninstall any ghost scanner entries and any unknown USB devices.
  • Reboot. Run the official scanner installer (or, if that fails, use Update Driver -> "Install from a list or specific location" -> "Have Disk" and point to the .inf inside the driver/MiraScan folder). Try installing the driver before plugging the unit back in.
  1. Verify Windows support services and permissions
  • Make sure Windows Image Acquisition (WIA) service is started and set to Automatic (Start -> Run -> services.msc). Administrator rights are usually required to install drivers; run installers as Administrator.
  1. Gather identifiers if install still fails
  • In Device Manager open the device properties and copy the Hardware Ids (VID/PID). Use those IDs to look for an exact driver match or a rebranded compatible driver. This is often the key when the vendor installer does not match the device.
  1. Final notes and when to consider repair
  • Avoid installing multiple competing scanner drivers at once. Temporarily disable antivirus during installation if it blocks driver files.
  • If the device is detected but never powers or responds mechanically, or if the hardware IDs are absent, plan for repair or replacement.

These steps prioritize safe isolation: test the cable/port/PC first, then clean up Device Manager and install the INF manually, then use hardware IDs to hunt a matching driver.

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Member Avatar for cguan_77

hi from the thumbnail you uploaded it seems to be a driver problem only, what happened if you just click next, does your system confirm that the driver was installed successfully or not.. open paint brush and click on File, if the option From Scanner or Camera is enabled then your scanner is working fine...

Member Avatar for AmjadIT

hi from the thumbnail you uploaded it seems to be a driver problem only, what happened if you just click next, does your system confirm that the driver was installed successfully or not.. open paint brush and click on File, if the option From Scanner or Camera is enabled then your scanner is working fine...

If I click next, the system tries to search for drivers, it fails afterwards.
I even let it try to find them on the Internet. No results.

I don't know what to do with this funny but yet disturbing situation.

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