Member Avatar for sidoe

Hello, I am having a problem burning a cd using the built in drive in my laptop. I am receiving the following error message. "Cd copier could not detect any supported cd recorders. Please ensure your cd-recorder is properly connected. If the problem persists, please re-install Easy Cd Creator".

I have already reinstalled roxio's cd creator platinum twice, but i'm still getting this message. Anyone know what my problem could be? Thanks in advance.

Ps I am using xp and my laptop is a compaq presario 900 series.

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This thread shows a classic case where burning software cannot find the recorder even though the laptop has an optical drive. Building on ’s reinstall suggestion and the later report from , the suggestions below focus on the hidden software layers and simple hardware checks that commonly cause this symptom.

  • Quick behavior check: determine whether the drive can read commercial audio/data discs and whether it recognises blank CD media. Reading failure points to hardware; reading but not detecting blanks usually points to driver/stack conflicts or media/firmware mismatch.
  • Try a different burning tool (a small, standalone burner) to rule out a single-suite problem; different software detecting the drive narrows the fault to the original burning package.
  • Remove packet-writing/virtual-drive components added by burner suites (these often leave a filter that hides the physical recorder). Uninstall any packet-writing or virtual-drive utilities and reboot.
  • Registry filter fix (common Windows cause): back up the registry, then inspect
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}. If UpperFilters and/or LowerFilters appear, export the key and delete only those values, then reboot. Do not delete the whole class key.
  • Firmware/driver and hardware checks: identify the exact drive model in Device Manager and consider a vendor firmware update only when available from the laptop maker. Use a lens-cleaning disc before assuming failure.
  • Cross-OS test: boot a rescue or live Linux environment and attempt to detect/burn. If other OSes see and burn, the problem is in Windows; if not, it’s likely hardware.

Registry-filter removal and uninstalling packet-writing stacks are the highest-yield next steps after a reinstall. Always export registry keys and create a restore point before making changes; firmware flashes carry risk. If the drive fails to read any discs after these checks, replacement or an external USB burner is the pragmatic option.

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Member Avatar for Member #2466

Sounds like you need to goto the control panel >> system >> device manager >> and uninstall your CD. I'd then uninstall Roxio. Reboot. Reinstall your CD Burner using the drivers from your manufacturer or those attained online. Reboot. Reinstall Roxio.

You should be set. If not, your drive could be going bad...I'd go to your laptop manufacturer and get assistance.

Member Avatar for MANOTTI

I have a Compaq Presario CQ60-211DX Notebook PC and I'm unable to burn any music files to cd, and i have been using the same brand as always when burning music in the past, when I inseert a cd it states please insert a blank cd...can you please help me resovle this problem I've been having for always 3weeks now

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