Member Avatar for babanath

Hi guys
I have a problem with my monitor ... i turn on the cpu and it starts but the monitor does not respond and it says "in safe mode .. press the monitor power button or move the mouse" .... i tried all this and it does not respond ... it takes a while to boot and then i can even hear the windows music and the keyboard and all responds ... but not the monitor ... please help
thank you !

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  • Latest Post Latest Post by sittas87

Dani AI

Generated

A short, ordered checklist to isolate the cause (monitor, cable, GPU or Windows power/driver behavior). — the exact Dell model and which cable/port you’re using (VGA/DVI/HDMI) will narrow down likely causes. ’s power/hibernate idea is worth checking, and ’s point about different behavior at different stages is useful—use the steps below to pinpoint where the signal is lost.

  1. Quick hardware checks
  • Verify the monitor’s power LED and try the monitor OSD/Menu button. If the OSD appears, the panel and backlight are working and the problem is a signal/input. If the OSD does not appear, check AC lead, try another outlet, and swap the power cable before assuming a video fault.
  • Reseat and inspect the video cable and any adapters for bent pins. Swap the cable or try a different input type if possible.
  1. Isolate PC vs monitor
  • Connect the monitor to another computer or a TV to confirm it displays.
  • Connect a known-good monitor/TV to the PC. If the second display works, the original monitor is the likely culprit; if it doesn’t, the PC/graphics output or cable is at fault.
  1. Determine pre-OS vs driver/OS problem
  • Try to view BIOS/POST (press DEL/F2 at boot). If BIOS is visible, the GPU and cable work at the hardware level and the issue is likely a Windows/driver or resolution/refresh mismatch.
  • Boot into Safe Mode (low-resolution/video driver disabled). If Safe Mode shows video, reinstall or roll back the graphics driver and set a safe resolution/refresh (e.g., 1024x768@60Hz).
  1. Other useful checks
  • Reset the monitor to factory defaults via the OSD.
  • Check for a KVM/switch, multiple GPU outputs (the OS may change active output when drivers load), and Windows power/screen-saver settings.
  • If none of this helps, list model, cable type, whether OSD and BIOS show, and whether the monitor works on another machine—those facts let responders give a targeted fix.

Recommended Answers

All 3 Replies

Member Avatar for DellOutreach

Hi Babanath

My name is Jim, I'm with the Dell community outreach team. What model Dell monitor do you have?

Member Avatar for hans9

if it goes to safe mode, there might not be anything wrong with the monitor... might be more on the cpu...

if it is asking you to press the power button or move the mouse, it might have something to do with your power options, your pc might be on hybernate mode..

Member Avatar for sittas87

does your monitor only display video but dies when you wanna go into safe mode
??

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