My neighbor has asked me to help her with getting her computer running. She is running a Dell (approx 3 years old). She installed a new disk she received in the mail that was supposed to upgrade her internet connections. It is from a well known widely used provider.
After installing the disk she could not get into the internet. I worked through that problem, however now she is getting the blue background error page. The content follows:
A problem has been detected and windows has been shut down to prevent damage to your computer
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode
***ATAPI.SYS-Address F9id9ca8 base at F9ica000, Datestamp 41107b4d
Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator or techincal support group for further assistance.
That concluded message on blue screen.
When I clicked on details of report they inquired about sending to Microsoft it said
BCCode:7a BCPI:C03E4764 BCP2:C000000E BCP3:F9id9cas
BCP4:0F743860 OSVer: 5_1_26-- SP:2_0 Product:768_1
This error report includes:information regarding the condition of Microsoft Windows (then further information about customer info and not using that stuff)
Then same as above line to word Mini with the following sysdata.xml
This concluded the reporting details
From what I have read from other questions I believe we may need to completely reload the windows after saving all her personal info. Is this correct.
I appreciate any and all help you can offer.