Member Avatar for Faltho

About 2 months ago my printer, a Hp Photosmart C6380, out of the blue turned itself off and tried to re-boot. When it tried to re-boot the little screen on the left went blue flashed an error for a couple seconds, then went white and all the buttons began flashing.

The error code is C2FE0100, I looked on the internet and other people had similar problems but no one seemed to have an answer as to what is wrong. So I decided to call HP, after two hours on the phone with about eight different people, I was told to send an email into the tech support department (which I was on the phone with). After a few weeks of waiting there has still not been a response.

So still broken, and I figured I've had good luck asking here. Anyone able to guess what this may be, or have any experience what this is?

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  • Latest Post Latest Post by giantred

Dani AI

Generated

Short expert summary and next steps (for and anyone who finds this thread later)

The C2FE0100 symptom you describe (blue screen on boot, then a white screen with all front-panel lights flashing) is treated by HP as a serious firmware / internal-memory or system fault rather than a simple paper/cartridge jam. HP community specialists say this error often cannot be fixed by ordinary button-press resets and frequently requires firmware recovery or service. (h30434.www3.hp.com)

Practical, non-redundant actions to try (after the basic power-reset steps already posted by )

  • If the printer never reaches the control-panel menu, try the HP “preboot” firmware-recovery method (use a FAT32 USB stick and the model-specific firmware file). That recovery path is intended for printers stuck in an error state and can sometimes re-flash corrupted firmware; follow HP’s preboot instructions exactly and do not interrupt the update. (ftp.hp.com)
  • Check/remove/reseat the ink cartridges and printhead, and verify the carriage can move freely. A stuck carriage, bad printhead, or badly seated cartridge contact can prevent normal initialization. Follow HP guidance for safely removing and cleaning contacts. (h30434.www3.hp.com)

If those steps don’t restore normal boot

  • Gather the printer model, serial number and purchase/repair history and contact HP for service or replacement; ’s offer to check warranty status is the right next move if you want HP to review the account. Use HP’s Product Warranty check and contact channels to open a case. (h30434.www3.hp.com)

Why this matters: multiple reports in HP’s forums show C2FE-style codes commonly lead to firmware recovery or a service RMA rather than a permanent user fix. Document everything tried (times, error behavior, photos) before calling — it speeds up warranty/repair decisions. (h30434.www3.hp.com)

Member Avatar for BrianO

If you were on the phone with HP and you didn't pay for support, you would be under warranty. If this error has not been resolved within an hour of troubleshooting they would be replacing your device. Leave me your serial number and if you are in the system and it is under warranty, I'll review the notes and contact you for a replacement or resolution.

Brian

Member Avatar for giantred

Got this from HP
Power Cycle
Follow the steps below to power cycle your all-in-one:
* Shutdown your computer.
* Verify that the unit is switched on. Unplug the all-in-one from power supply cord.
* Wait for 30 seconds.
* Plug in only the power supply cord. Ensure that the unit is connected directly to the power outlet bypassing the surge protector if any.
* Repeat steps 2-4 two more times.
Partial reset
Press and hold # and 3 while plugging in the power cord.
Semi Full reset
Press and hold # and 6 while plugging in the power cord.

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