A friend of mine just purchased a brand-new Dell computer with an HP 1012 Laserjet printer. The printer installs with no problems, but only prints a blank page. I have tried all of the drivers on the printer CD to no avail. He somehow ended up installing 3 copies of the printer (when the first installation only printed a blank page, he tried installing again and again); now, one of the copies of the printer is permanently stuck in a "deleting" state with a full queue.
1) Could it possibly be the printer cartridge that is bad, rather than the printer?
2) How can I delete the one installation of the printer that is stuck in a state of being deleted?
Any help would be greatly appreciated! Thank you!