Member Avatar for Stu8

Hi,

I've recently bought a new laptop and whenever I play a game my laptop crashes after about 30 minutes, after the first crash it then happens more and more often, sometimes the game will exit to the desktop with no error message, other times I will get a blue screen with various error messages! The most common of these is either Event 41 Kernel Power, or just a random exit to desktop.

(None of the games I have tried have been graphically intensive and all run on the lowest setting)

Specs:

OS: Windows 7 Home Premium
Model: ASUS Notebook K70AC
Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-74 2.20GHz
RAM: 4.00GB
System type: 64-bit OS
Display Adapter: ATI Radeon 3200 Graphics

***I've just realised here that the processor speed is only 2.2GHz, is that quite low? Can anyone confirm if that's where the problem lies?***

This is from the Event Viewer, the kernel power crash:

- <Event xmlns="">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-05-07T09:05:12.390417300Z" />
<EventRecordID>3893</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Stuart-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff960001099dd</Data>
<Data Name="BugcheckParameter3">0xfffff88006cbf030</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

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  • Latest Post Latest Post by finito

Dani AI

Generated

Short, practical diagnostic checklist and context (built on , and comments).

A 2.2 GHz Turion is not intrinsically “too slow” for the games listed; the pattern described (games run for a while then crash or BSOD) plus the Kernel‑Power entry points more strongly to overheating, power delivery, or a driver problem than raw CPU clock. Follow a systematic sequence to isolate the cause.

  1. Monitor temperatures while reproducing: run a hardware monitor (HWMonitor/Core Temp/GPU‑Z) and note idle vs peak CPU/GPU temps and time-to-crash. Persistent peaks above roughly 85–95°C or sudden temperature jumps that coincide with the crash indicate thermal shutdown.
  2. Controlled stress tests: run a short GPU-only and CPU-only stress test separately (keep runs brief and watch temps). Stress tests are diagnostic and can force a failing component to fail sooner — use caution.
  3. Power checks: try on AC with battery removed (if possible), and on battery only. A flaky adapter or battery can cause sudden power loss (Event 41 style). Swap to a known-good charger if available.
  4. Driver and firmware: update the graphics driver and chipset drivers, and install the latest BIOS from ASUS. Enable full or minidump capture so BSOD dumps can be analyzed (look for driver filenames like ATI/AMD modules).
  5. Memory and software faults: run Memtest86+ to rule out RAM, and check for recent installs or background apps that coincide with failures.
  6. Cooling and service: compressed air can clear vents; opening the machine may void warranty. If still under warranty (as @finito suggested), escalate to ASUS service for cleaning/thermal re‑paste or hardware repair. Interim fixes include a cooling pad and keeping vents unobstructed.

If driver or dump analysis points to a specific module, focus on that driver; if thermal or power tests reproduce the failure, warranty service is the appropriate next step.

Recommended Answers

All 6 Replies

Member Avatar for finito

Usually this is a fan issue. Is your laptop getting hot?

You say this is a new Laptop, I would go get it changed.
It might help if you list the games you have tried playing

Member Avatar for Stu8

Usually this is a fan issue. Is your laptop getting hot?

You say this is a new Laptop, I would go get it changed.
It might help if you list the games you have tried playing

Thanks for a speedy reply :)

Yes, the laptop does get hot. I've tried WoW on this laptop and my old home pc, which has a lesser spec than my laptop. So the fan would make it sense as my PC is in a huge case.

I've also tried Dragon Age (may be too much for the laptop) and Warhammer Online.

I've tried playing my laptop on various surfaces, keeping the vent clear but doesn't seem to help much, it just prolongs the crash, what are my options to cooling the laptop down?

Member Avatar for finito

Thanks for a speedy reply :)

Yes, the laptop does get hot. I've tried WoW on this laptop and my old home pc, which has a lesser spec than my laptop. So the fan would make it sense as my PC is in a huge case.

I've also tried Dragon Age (may be too much for the laptop) and Warhammer Online.

I've tried playing my laptop on various surfaces, keeping the vent clear but doesn't seem to help much, it just prolongs the crash, what are my options to cooling the laptop down?

Well I wouldn't recommend you open your case to clean out your fan, What happens is that hair or dust clogs the fan and impairs it's ability to cool.

Give it in under warranty or if you have tweezers and can see the fan try and pull out the dust or hair.

I am assuming this was not a problem from day 1.

Member Avatar for Stu8

Well I wouldn't recommend you open your case to clean out your fan, What happens is that hair or dust clogs the fan and impairs it's ability to cool.

Give it in under warranty or if you have tweezers and can see the fan try and pull out the dust or hair.

I am assuming this was not a problem from day 1.

It's been an issue for as long as I can remember, although I didn't game on it staight away. A lot of dust does build up on the laptop so it wouldn't surprise me if it has got into the fan, I'll take it back under warranty, get them to clean it out and post results.

Thanks for your help :)

Member Avatar for finito

np mark as solved please

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