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Placed laptop in sleep mode before bed and woke up to find only the A/C plug light on. When I push the power button, the green LED on the button itself lights up as well as the front power indicator. It only stays lit for about 1-2 sec before turning off again (I do not even hear the fan start). I have tried unplugging and removing battery then holding the power button for 20sec to no avail. I have even tried a different battery. This laptop is only a month old and has a lot of important records on it. Is there any way I can save it?

Thank you

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  • Latest Post Latest Post by finito

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reported an intermittent no-start after sleep and rightly pointed out that a warranty/replacement is a sensible route for a nearly-new machine. Before that step, a few targeted, non-destructive checks and some documentation will help narrow the cause (and protect data) so any service call is effective.

  • Document the exact behavior: LED timing, any beeps, whether fans or the HDD spin, and how long the machine must sit before it will start again. Clear notes make it much easier for a repair tech to reproduce an intermittent fault.
  • Verify the power source: measure the adapter output with a multimeter or try a known-good, identical Toshiba adapter. Intermittent adapters or a loose/damaged DC jack are common causes of the "LED comes on briefly then stops" symptom.
  • Inspect the DC jack and plug for play or corrosion. A jack that moves can fracture solder points on the motherboard and cause exactly this sort of intermittent failure.
  • If the unit is out of warranty and comfortable doing so, reseat RAM and the drive and check internal power connectors. If under warranty, do not open the case; instead request component-level checks from the service center.
  • Protect the data: if access to files is urgent, remove the drive and image or copy it using a USB-SATA adapter or have the service center image the drive before any repair work.

Ask the service center for a written list of tests they ran and to perform extended power-on cycles to reproduce the fault. If repairs are temporary or they cannot reproduce the error, press for replacement or refund as suggested. Intermittent power faults are usually hardware-level; documenting symptoms and securing data up front saves time and avoids repeated returns.

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Member Avatar for finito

Try booting with only the A/C power.

If it's a month old give it for warranty.

Member Avatar for BTCG07

Thanks for the suggestion, unfortunately had already tried that. Interestingly enough it started working on its own again, came back after dinner pushed the start button and it worked. Not sure what caused it or what changed but I finally got a backup in and am still sending it off to be looked at. It was the last one in our area and was an open box when I got it, so I never really know what happened to it to be returned.

p.s. If I ever find out what happened I'll repost the results for future reference.

Edited by BTCG07 because: n/a
Member Avatar for finito

cool, glad your machine works

Member Avatar for BTCG07

Well it has been 16 days, the laptop was checked out by Toshiba and they said nothing was wrong and it ran fine. However tonight I go to turn it on and I'm back to the same problem. The last thing I used it for was to check email and type a letter in word. Tried all the tricks again and it the same empty response.

Member Avatar for finito

Ask for a refund. No use trying to keep fixing a month old machine. You will keep facing problems.

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