For starters, I do not support Apple products, but my ex-wife purchased an iPod for our 12 yr old daughter recently and my daughter proceeded to take it to school, where it was then stolen from her backback during gym class. The thief being unable to gain access to the device because of the passcode lock, calls Apple support claiming they forgot their password. Apple without proof of ownership, email, phone number, address, nothing but the serial number from the back of the device; unlocked it for this person. Upon finding out that her iPod was stolen I thought to take advantage of all that Apple ant-theft support they are so proud of. I was asked for my phone number, email address, serial number of the device, and my duaghters Apple Id and password. After reporting it stolen the "genious" saw that the device had recently been unlocked by another Apple "genious" recently. He admitted to me on the phone that what had happend was not regular practice at Apple. I am sorry but Apple has lost what little bit of hope they had to ever win me over. If I had been able to make use of the ant-theft support and recover my daughters iPod. I would be saying nice things right now. Another Apple flaw that keeps me away. Closed systems for closed thinkers.