Member Avatar for Cup of Squirrel

Hello all

I just picked up a Mustek 1200 UB USB scanner. I downloaded the files needed for installation from the Mustek site and followed and instructions for XP installation. The control panel "Scanners and Cameras" panel shows my scanner installed, and the same in computer properties ---> hardware under image devices.

However, there was no panel provided, so I attempted to use the windows Scanner and Camera wizard, which gives the following error:

"The computer cannot detect the scanner or camera"


I clicked the MUSTEK 1200 UB scanner icon in the control panel's "scanners and cameras panel", and ran the diagnostic test - the scanner does respon and does the test, and I recieve a message notifying me the scanner passed the diagnostic test.


Apparently a lot of other people are having a similar problem, so I do not think the scanner itself is broken (second hand).

Are there are third party scanning programs that support Mustek scanners, or any solutions you can offer?

Thanks

  • 3 Contributors
  • 2 Replies
  • 416 Views
  • 1 Month Discussion Span
  • Latest Post Latest Post by FRANKYTECH

Dani AI

Generated

— short, focused diagnosis and fixes that work for the Mustek 1200 UB family (covers what and started but adds concrete steps).

The most common cause for the Windows wizard saying “computer cannot detect the scanner or camera” while the device shows in Control Panel is a driver/interface mismatch: Mustek supplies a TWAIN driver plus a vendor “panel”/UI, while Windows’ Scanner and Camera Wizard expects a WIA-capable acquisition handler. The Mustek 1200 UB download/installation notes explicitly require installing the TWAIN driver and the panel program (in the order the vendor specifies); missing the panel or installing drivers out of order often produces the exact symptom described. (mustek.com)

Step-by-step recovery (do these in order):

  • Unplug the scanner, uninstall any Mustek software (Start→Programs or Add/Remove Programs), then remove leftover/ghost devices from Device Manager (enable non-present devices with the environment variable and use View→Show hidden devices). Example commands:
    set devmgr_show_nonpresent_devices=1
start devmgmt.msc

    Right-click and uninstall any gray/old Mustek entries. Reboot. (veritas.com)

  • Download the exact TWAIN driver package and the panel program for the 1200 UB (or 1200 UB Plus) from Mustek and install them in the vendor order (TWAIN first, then panel); accept the unsigned-driver prompt when asked and only connect the scanner when the installer tells you to. Follow Mustek’s XP install notes precisely. (mustek.com)

How to test and fallback options: confirm TWAIN works by opening a TWAIN-aware program (IrfanView is a good free tester — use File → Select scan/TWAIN source). If the vendor drivers won’t cooperate, try VueScan — it supports many Mustek models and can drive older scanners without the vendor’s working Windows UI. (irfanview.net)

Other quick checks: try a different (rear) USB port and avoid passive hubs; look for Device Manager warnings; try the scanner on another PC to rule out a host-specific issue. If the TWAIN driver appears in a TWAIN-capable app but the Windows wizard still fails, the panel/app will still let you scan even when the wizard does not. (learn.microsoft.com)

Recommended Answers

All 2 Replies

Member Avatar for whipaway

Is this device TWAIN compatable? (Probably is if it is USB) You can use any pgm that has TWAIN compatability, such as Paint Shop Pro, etc.

Member Avatar for FRANKYTECH

Hi My name is Frank Honu from Ghana/West Africa.

I join Daniweb Just today when I saw your problem and am here to offer you some solution. I'v ben in the IT systems now for 8years
and hope I will contribute immensly to the IT gurus in the world.

You see the 1200 ub mustek scanner was originally mearnt for win 98/me edition but however if you used the windws settings to installed it will not provide you with any panel into which you can scan so what you will do is that

  1. You have to make a direct scan into canaof the applications or softwares you are using. for instnace in Microsoft word you can used the scanner and get the image through the insert manu in the manu bar the select picture then from scanner and camera.

  2. A direct panel will appear so you can preview the image or text and do the settings before you finally scan it.

thank you Please let me know if you have succeded or not

00233 244266017 Frank.

thank you.

Edited by Dani because: Formatting fixed
Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.