Hello, all. I'm presenting you with an issue that's persisted for about a month now (started December 10 2015). I have an Pavilion 15 Notebook PC that I purchased on April 1 2015 with Windows 8.1 installed (warranty is good until March 31 2016), and up until the mentioned December date my device had been working fine. But ever since then, my laptop has decided to have its screen go black at intermittent intervals. Not dimmed, flickering, or anything like that, but just black. Any playing sound will be cut off as well. The power button (and sometimes my mute button) on my keyboard will remain lit, and so will the indicator light next to my AC adapter. To sum it up, the device remains in power, but the screen displays nothing. The only way to (temporarily) solve this issue is to force a shutdown by pressing the power button and rebooting the machine. This however presents a secondary issue. Sometimes the screen will BOOT UP blank, but I can hear my fans working and etc. I repeat the forced shutdown until I am able to login again to my PC (if the screen doesn't blank out again in the process which it often does). I cannot seem to find anything that triggers this thing to happen (I've raised and lowered the lid multiple times, shifted the laptop's position, streamed content, gamed, etc.) I've ran virus checks, I've done factory restores, I've updated all my drivers, I've used canned air, and more. This PC is less than a year old and has never been mishandled/dropped or bumped. Can someone give me a spot of guidance? I am really going nuts over this.
Jump to Post
Contact HP tech support. They will probably have you send it in for repair.
All 7 Replies
Be a part of the DaniWeb community
We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts learning and sharing knowledge.